Pre-configuration Service

Pre-configuration Service FAQ

At CustomLink, we don’t just sell products — we deliver complete, ready-to-use systems.
Our Pre-Configuration Service saves you time, ensures every component is configured and tested, and guarantees your system performs exactly as intended before it leaves our workshop.

What We Do

  • Unpack, configure, and bench-test all devices before dispatch
  • Update firmware to the latest version and apply recommended settings
  • Set up your mobile app (where supported) for live viewing and notifications
  • Conduct quality assurance testing to ensure full functionality
  • Apply tailored configurations where specific details are provided with your order
  • When your order arrives, your system is already configured, tested, and ready to go — simply connect the wires, install, and start using it.

Free Support Credit Included

Every Pre-Configuration Service includes free Support Credit, covering at least one Remote Deep Dive Support session.
Our technicians can:

  • Guide you or your installer through setup and testing
  • Perform advanced remote configuration or fine-tuning
  • Provide walk-throughs, training, and optimisation assistance

Important Details

  • Standard pre-configuration covers core functions only.
  • Site-specific or advanced integrations (e.g., automation, routers, or special event triggers) require remote setup or a separate quote.
  • See below for detailed inclusions by system type.

Lead Times

  • Small/basic systems: up to 3 business days before shipping.
  • Large or integrated systems (e.g., Ness M1, Inception): 10+ business days, depending on complexity and workload.

Returns Policy

  • Because pre-configured systems are individually prepared for each customer, they cannot be cancelled, refunded, or returned once setup has begun — except in the case of a valid warranty claim.
  • Refer to our Shipping and Return & Refund Policies for more information.

Request a Quote

For products or systems not listed, please use our Request a Quote form.
We’ll confirm lead time, features, and costs based on your specific requirements.

Pre-Configuration Features

Below are the standard inclusions for each system type. Additional features and integrations are available through Remote Deep Dive Support or custom quotes.

CCTV Systems

Our Pre-Configuration Service ensures your CCTV system is fully prepared and tested before shipping — saving time and avoiding costly setup errors.

Standard Pre-Configuration Includes

Recording Setup

  • Default: motion-based recording (recommended to save storage)
  • Optional: continuous only, or continuous + motion (on request)

Network Setup

  • Configure network addresses for the NVR and cameras

Camera Features

  • Enable IR (infrared) mode for night vision
  • Enable white light or deterrent light when detecting humans/vehicles (if supported)
  • Activate the siren or flashing light where applicable
  • Enable the microphone (with your authorisation)

Security Access

  • Temporary PIN codes and passwords (to be changed after installation)

Mobile App Setup

  • Configured for live viewing, playback, and notifications
  • Ensure notifications are enabled locally on your device

Not Included in Standard Pre-Configuration

Advanced or site-specific features such as:

  • Line crossing, intrusion detection, facial recognition, number plate recognition, thermal calibration, people counting, etc.
  • Integration with routers, garage doors, gates, or lighting systems

These can be configured later via Remote Deep Dive Support.

Alarm Systems

Our technicians prepare your alarm system for quick, trouble-free installation — reducing programming time and error risk.

Standard Pre-Configuration Includes

Arming Modes

  • Sleep/Stay and Away/Full Arm modes
  • Optional third mode (for Ness M1)

Entry/Exit Settings

  • Configured delays for entry and exit paths

Alarms & Notifications

  • Internal and external sirens
  • Flashing strobe during alarm
  • Strobe and optional siren sounds during arming/disarming

Remote Controls

  • Pre-configured key fobs and handheld remotes

Security Access

  • Temporary PIN codes and passwords (must be changed after installation)

Mobile App Setup

  • Arming/disarming, triggering outputs (doors, gates, lights), and alarm notifications

Not Included in Standard Pre-Configuration

Advanced integrations such as:

  • Network/router connections
  • Integration with garage doors, gates, or automation platforms
  • High-level integrations with Clipsal C-Bus, Ness M1, or Inception

These can be completed via Remote Deep Dive Support.

Intercom Systems

Ensure your intercom is configured for essential communication and convenience before shipping.

Standard Pre-Configuration Includes

Communication Functions

  • Door-to-room communication
  • Triggering outputs (for electric strikes, gates, or lights)

Security Access

  • Temporary PINs and passwords (change after installation)

Mobile App Setup

  • Communication with visitors
  • Triggering outputs remotely
  • Notifications for calls and alerts (ensure notifications are enabled locally)

Not Included in Standard Pre-Configuration

  • Integration with other systems (CCTV or alarm)
  • Site-specific network/router setup
  • Gate, lighting, or automation linkages

Systems & Integrations Quoted Separately

For complex systems or specialised integrations, pre-configuration is available by quotation to ensure all site-specific needs are met.

Commonly Quoted Systems

  • Inner Range Inception
  • Ness M1
  • Hikvision DeepInView Cameras
  • Hikvision DeepInMind NVRs
  • Nx Witness & Wisenet Wave VMS
  • Gate Automation Systems
  • Clipsal C-Bus Lighting and related automation platforms