Read Me Before Purchase
Important to Know Before You Buy
The majority of our products are not simple “plug-and-play.” For best results, we strongly recommend:
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Reviewing our Installation Tips.
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Purchasing products together with our Pre-Configuration Service (or those that come with free support credit).
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Engaging a professional installer — unless you have the necessary technical knowledge and are confident to install using the product manuals and our online resources.
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Our Free Support
We provide complimentary remote support to all customers:
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Pre-Sales Support
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We take the time to understand your needs, budget, and ideas.
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Carry out a remote site inspection and/or review your building plans.
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Provide advice and guide you through the product selection process.
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Explain your monitoring options.
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Technical Support
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Free for the life of the products purchased from CustomLink.
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Includes troubleshooting and minor configuration adjustments to keep your system running smoothly.
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Our Paid Support
For more complex requirements, we offer Remote Deep Dive Support — available whether you purchased your products from us or elsewhere.
Instead of having an installer onsite, our system integrators can:
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Carry out full configuration and programming.
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Walk you through every stage of installation.
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Conduct a walk test and make adjustments.
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Provide step-by-step training on system use.
All done remotely, saving you time and cost.
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Related Information
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Why CustomLink?
At CustomLink, we don’t just sell products — we customise solutions that are reliable and practical to your needs. We link the right systems for your business, home, and lifestyle, ensuring you get it right the first time.
