Security & Automation Support Since 2012

CustomLink is a Brisbane-based security and automation company helping homeowners, businesses, builders and trade professionals choose, install and support reliable systems.

We provide full installation in Brisbane and Australia-wide project support for customers using their own security installer or electrical contractor.

Our work includes CCTV, alarms, intercoms, access control, gate automation, integrated automation and digital signage.

More Than Just Products

Security and automation are not only about the products selected.

System design, device positioning, cabling, configuration, installation quality, testing and ongoing support all affect the final result.

CustomLink focuses on providing solutions that suit the customer’s actual needs rather than competing on price alone.

This approach has helped CustomLink secure substantial projects even when our quotation was not the lowest, because customers recognised the value of better planning, installation and long-term support.

Meet Lee Ngo

Lee Ngo is the founder and Technical Director of CustomLink.

His technical background began in industrial automation in 1998, working with programmable logic controllers, commonly known as PLCs.

One early Brisbane project involved integrating a PLC with an alarm system so the customer could control lights and gates using a mobile phone, long before app-based automation became common.

Lee now brings more than 28 years of experience across industrial automation, security and integrated systems.

How CustomLink Can Help

CustomLink can assist with:

  • System planning and product selection
  • Pre-Configuration Before Dispatch
  • Full installation in Brisbane
  • Australia-wide support for customers and contractors
  • Configuration, programming and integration
  • Testing, handover and ongoing support

Free Standard Remote Support for CustomLink-supplied systems continues for the life of the product.

Watch the CustomLink Overview

Watch our professional Security & Automation Overview to learn more about CustomLink’s approach to system design, installation and integration.

This video was produced in 2018 and reflects CustomLink’s long-standing approach to security, automation, installation and integration. Since then, we have expanded our service structure, including Pre-Configuration Before Dispatch, structured remote support and, more recently, Australia-wide project support.

Need Help With a Project?

Tell us what you want to protect, control or improve.

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Request a Security & Automation Initial Estimate

Thank You — Your Request Has Been Submitted

CustomLink has received your Security & Automation Initial Estimate Request.

We will review the information provided and prepare an initial estimate based on your requirements.

We may contact you if clarification is needed before preparing the estimate.

If you need to send additional plans, drawings, photographs or large files, email them to sales@customlink.com.au and include your name and the date the form was submitted.

A confirmation email has also been sent to the email address provided.

Step 1 of 9

Contact Details

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Please describe the property and its current stage. Include whether it is a house, townhouse, apartment, retail premises, office, warehouse, industrial site, medical premises, multi-tenant property or another type of property. Also include whether it is existing, under construction or being renovated, the number of storeys, approximate size, general layout and how the property is used.

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A budget between $5,000 and $10,000 is generally suited to a basic security system with limited automation or integration. It may also suit customers who want to start with the most important security functions, prepare for future expansion, or stage the project over time as their needs and budget develop. CustomLink can prepare the initial estimate around current priorities while allowing for future expansion where practical.

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CustomLink supplies, installs, configures and commissions suitable systems within the Brisbane service area.

CustomLink prepares compatible equipment before dispatch, including supported device configuration, mobile app setup where supported and testing core functions before shipping. Site-dependent settings and final installation work may still be required after delivery.

CustomLink prepares compatible equipment before dispatch and provides paid Deep Dive Remote Support for advanced setup, programming, installation guidance, walk testing, user training or troubleshooting.

CustomLink supplies the selected products without installation or pre-configuration unless separately requested.

A Security & Automation System can provide different alerts, notifications, reporting and programmed responses depending on the equipment selected and how the system is configured.

Available responses may include:

● Voice alerts
● Mobile app notifications
● Email notifications
● Alarm activation
● Reporting to a 24-hour monitoring centre where required
● Lighting control
● Operation of selected doors, gates or motors
● Displaying relevant cameras
● Other programmed actions

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Voice Alerts

Voice alerts are spoken announcements triggered by system events, status changes, commands or programmed responses.

They may be triggered by detection from compatible devices, the status of integrated equipment, lighting status, operation of a gate or motor, a command to unlock a door, or a signal received from another connected system or device.

The messages can tell occupants, staff or authorised people what is happening, provide reminders or warnings, confirm that an action has occurred, and help deter unwanted activity.

Speakers can be installed in selected indoor or outdoor locations. All enabled voice speakers play the same message.

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Preparing Your Initial Estimate

The following steps ask for approximate quantities and the main functions you may require for detection, CCTV, lighting, intercom, access control, motorised gates, doors and other integrated equipment.

The information provided in the following steps will be used to prepare an initial estimate.

Further discussion and confirmation of the final equipment types, positions, functions and programmed responses will only be required if you decide to proceed beyond the initial estimate.

Please provide approximate quantities for the areas, doors and gates where detection may be required.

Detection may be used to trigger an alarm, voice alert, lighting, notification, operation of selected doors, gates or motors, or another programmed response.

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Different detectors can perform different functions. Not every detector needs to trigger the same response.

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Please enter the approximate number of cameras required for each detection feature.

Different cameras may provide different detection and response functions.

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Camera detection can trigger one or more of the alerts, notifications and programmed responses introduced in Step 2.

Different cameras and detection areas can trigger different responses.

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Please provide available lighting-system details and select the lighting functions you may require.

Existing C-Bus lighting can be integrated where compatible. Conventional light switches may also be integrated using suitable hardware.

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Selected detectors can operate selected lights while sensor-light mode is enabled.

Sensor-light mode can be enabled automatically by schedule, system mode, programmed response or command. Different detectors can be enabled at different times—for example, selected detectors after sunset, additional detectors during night-time residential use, or different detector groups during retail trading hours, after-hours operation or business closing procedures.

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Please provide the approximate number of outdoor and indoor intercom stations required.

Intercom events can also trigger selected alerts, notifications and programmed responses introduced in Step 2.

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When the intercom is pressed, the system can turn selected lights on or trigger other programmed responses.

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Access control manages who can enter selected doors, gates or areas and when access is permitted.

Authorised access may use a PIN, card or fob, mobile credential, facial recognition or number plate recognition.

Access events can also trigger selected alerts, notifications, lighting and other programmed responses introduced in Step 2.

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Please provide the approximate quantity required for each access method. Different doors, gates, users or areas may use different access methods.

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Different users, doors, gates and areas can have different permissions, schedules and programmed responses.

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Please provide the approximate quantity of motorised gates, motorised garage doors or other motorised doors, and electric-lock doors or gates to be included or integrated.

These devices can work with access control, intercoms, detectors, cameras, lighting and other system functions.

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Unlocking, opening, closing or leaving a gate or door open can trigger selected alerts, notifications, lighting and other programmed responses introduced in Step 2.

Different gates and doors can have different responses.

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Please specify the equipment you want CustomLink to include in the supply.

For electric locks, include the type of door and the type of electric lock if known.

For gate motors, include whether the gate is a swing gate or sliding gate.

Additional Requirements

Please provide any other security, automation, integration or system requirements that have not been covered in the previous steps.

You may also upload plans, drawings, photographs or other supporting information that may help CustomLink understand the property and prepare the initial estimate.

Supporting Files

Upload any available plans, drawings, photographs or other supporting information. These can also be provided later.

Maximum file size: 20 MB per file.

For larger files, email them to sales@customlink.com.au and include the customer name and the date the form was submitted so the files can be matched to the request.

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    Review and Submit

    Please review your answers before submitting the form.

    CustomLink will use the information provided to prepare an initial estimate and may contact you if clarification is needed.

    Further discussion and confirmation of the final equipment types, positions, functions and programmed responses will only be required if you decide to proceed beyond the initial estimate.