About CustomLink

Your Trusted Security & Automation Partner Since 2012

About CustomLink 1 - About CustomLink

Founded in Brisbane in 2012, CustomLink was built on a simple mission:
To give every customer peace of mind through expert, reliable, and professional security and automation solutions.

We are proudly independent — not tied to any brand. This allows us to recommend the best solution for your needs, not what a manufacturer wants to sell.

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Who We Are

About CustomLink 2 - Who We Are

Whether you’re upgrading an existing system, building a new home, fitting out a business, or managing a large commercial site, we’re here to help.

Security and automation systems protect people, property, families, and livelihoods — and we treat them with the importance they deserve.

Our role is to ensure every customer receives the right products, the right configuration, and the right long-term support.

Flexible Installation — Australia-Wide

or Brisbane On-Site

About CustomLink 3- Flexible Installation — Australia-Wide or Brisbane On-Site

Across Australia, you can install your system using:

• Your electrician
• Your preferred installer
• DIY

We guide wiring, termination, and walk testing live during installation.
We then handle full configuration and commissioning remotely — just as if we were on-site.

On-site installation is available in Brisbane, professionally carried out by CustomLink technicians.

What We Handle (When Required)

About CustomLink 4 - What We Handle (When Required)

This includes:

• Network setup
• AI/motion analytics tuning
• Event logic & notifications
• App configuration
• System optimisation
• Final commissioning
• Training on how to use the system

Our Expertise Includes

About CustomLink 5 - Our Expertise Includes

Home & business security systems
Fully integrated automation
CCTV, alarms, intercoms, smart lighting & gate control
AI-powered cameras & facial recognition
ANPR number-plate recognition
Pre-configuration & nationwide technical support
Optional 24/7 alarm monitoring
On-site installation for Brisbane customers

CustomLink for Builders & Trade Partners

Beyond homeowners and businesses, CustomLink works closely with builders, electricians, and other trade professionals to deliver reliable, high-performing security and automation systems across Australia.

Our hybrid model allows builders to use their own electrician or preferred installer, while CustomLink handles all technical configuration, commissioning, AI features, event logic, and end-user training.

How We Support Builders & Trades

System planning and device layout design
Building plan review
Remote site walkthroughs for new and existing buildings
Pre-wire guidance for electricians
Live wiring and termination support
Step-by-step guidance for complex panels (Ness M1, Inception, Paradox, etc.)
Full remote configuration and commissioning
Walk testing, validation, and optimisation
Live client training and handover
Lifetime remote technical support

Easy, Real-Time Scheduling

Easy, Real-Time Scheduling

Our online Schedule a Callback system displays live availability, allowing builders to coordinate appointments instantly — often directly on-site with their electricians or clients.

This prevents delays and helps keep projects on schedule.

Why Builders Work With Us

Consistent results without needing specialist security training
Fewer on-site mistakes and reduced call-backs
Predictable timelines and easier coordination
Lower overall project cost
A professionally configured system delivered to their client
CustomLink provides lifelong support, reducing builder liability

Builders get the freedom to use their own trades while still delivering a professionally configured system backed by a team with more than a decade of hands-on expertise.

Who We Help

  • Homeowners and families
  • Retailers (IGA, FoodWorks, hospitality)
  • Restaurants, cafés, gyms & small businesses
  • Industrial & commercial clients

Customers choose CustomLink to:

  • Protect their family, property, and assets
  • Build a smarter, more convenient lifestyle
  • Improve productivity through automation
  • Simplify complex systems into one easy-to-use interface

Our Promise

We match the right system to your needs and support you long after installation.

Every product purchased from CustomLink includes free lifetime remote technical support.

Our Values

Honesty • Communication • Reliability • Quality • Curiosity

Security & automation are long-term investments.

Our role is to help you choose, install, and maintain systems that continue to perform.

Whether you are a homeowner, business, builder, or electrician, CustomLink is here to support you.

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