Product Limitations and Disclaimers

Last updated: 23 March 2026

1. General Statement

No security, automation, or surveillance system can provide absolute protection or guarantee the prevention of loss, damage, injury, theft, intrusion, or other events.

The following limitations and disclaimers apply to all products and services supplied, configured, installed, or supported by CustomLink, including alarm systems, surveillance cameras, thermal cameras, automation systems, and access control systems.

These systems are intended to reduce risk, improve visibility, and support response, but they should not be relied upon as the sole protective measure.

2. Alarm and Security Systems

While alarm systems supplied or configured by CustomLink may be advanced and reliable, they do not guarantee protection against burglary, fire, intrusion, or emergency events.

Limitations may arise from:

Incorrect Installation, Sensor Placement, Or Configuration
Limited Detection Range Or Sensor Blind Spots
Battery Performance Or Wireless Signal Interference
Power Outage, Network Disruption, Or Component Failure
Inadequate Maintenance, Servicing, Or User Operation

Alarm systems should be treated as risk-reduction tools only and not as a substitute for insurance, certified fire protection systems, or other appropriate safeguards.

Regular maintenance, testing, and firmware updates are strongly recommended.

3. Standard Surveillance Cameras

Standard surveillance cameras are intended for visual monitoring, evidence recording, and incident review.

They may help deter and investigate unauthorised activity, but they do not guarantee prevention of theft, vandalism, intrusion, or other events.

Image quality and system performance depend on factors including:

Correct Installation
Camera Placement And Field Of View
Lighting Conditions
Lens Selection
Environmental Conditions
Ongoing Maintenance

Blind spots, obstructions, poor lighting, weather, reflections, dirt, or incorrect setup may reduce the usefulness of recorded footage.

Surveillance cameras should be used as part of a broader security strategy that may also include alarms, access control, lighting, physical barriers, and operational procedures.

4. Thermal Cameras

Thermal cameras assist in the early detection of abnormal heat, temperature variation, or potential fire risk.

However, users must understand that thermal cameras:

Do Not Replace Certified Fire Alarm, Smoke Detection, Or Suppression Systems
Cannot Automatically Detect Or Extinguish All Fires
May Be Less Effective In Certain Conditions Such As Dense Smoke, Reflective Surfaces, Extreme Heat, Or Rapidly Spreading Flames
Require Regular Calibration, Cleaning, And Maintenance For Accuracy
Are Not Medical Devices And Must Not Be Used For Health Screening, Diagnosis, Or Temperature Monitoring Of People

Thermal cameras should always be used together with approved fire detection and prevention systems as part of a broader safety plan.

5. Automation Systems

Automation systems are designed to improve convenience, control, and integration across connected devices such as lighting, intercoms, gates, blinds, alarms, and other equipment.

They are not safety systems and should not replace supervision, physical safeguards, or certified protection devices.

Performance depends on:

Correct Configuration
Stable Power Supply
Network Reliability
Device Compatibility
Proper Integration With Other Components

Automated actions should always be tested after setup and reviewed whenever site conditions, devices, or user requirements change.

6. Access Control Systems

Access control systems regulate entry to premises or restricted areas through devices such as keypads, RFID cards, fobs, biometric readers, intercom release functions, or magnetic locks.

While they improve access management, they cannot guarantee total protection against unauthorised entry, tailgating, forced entry, or tampering.

Limitations may arise from:

Lost, Stolen, Or Shared Credentials
Power Or Network Failure
Hardware Tampering Or Forced Entry
Outdated Or Unmaintained Firmware Or Software
Incorrect Installation Or Inadequate Site Design

Access control systems should be maintained and reviewed regularly and used as part of a broader security strategy that may include alarms, surveillance, and physical barriers.

7. Limitation of Liability

To the maximum extent permitted by law:

CustomLink’s total liability for any claim, whether in contract, tort, or otherwise, is limited to the amount paid for the relevant product or service
CustomLink is not liable for indirect, consequential, or incidental loss, including loss of data, business interruption, missed recordings, loss of profits, or other consequential damage
Nothing in this disclaimer excludes or limits your statutory rights under the Australian Consumer Law (ACL)

8. Customer Responsibility

It is the customer’s responsibility to:

Ensure Correct Installation, Operation, And Maintenance Of All Products
Regularly Review And Update System Settings, User Access, And Security Credentials
Maintain Appropriate Backup Protection Measures Such As Insurance, Certified Fire Detection, And Physical Safeguards
Arrange Qualified Installation And Compliance Where Required
Test The System Regularly To Confirm Ongoing Performance