Hi there, if we haven't met, my name is Lee Ngo, and I am the founder of CustomLink. I am the key person behind a small team providing onsite installation in Brisbane and remote support (your remote installer) across Australia.

To provide a fair turn (first-come, first-served), we prioritise customers who have booked online. If you are reaching out to us by phone or email, please allow some time for us to respond, as we may be busy supporting other customers. 

Thank you for your understanding. Rest assured that we are continually working to improve our services.