Need help with a new system, an existing system or choosing products? We’re here to help.

For new systems, Brisbane installation, Australia-Wide System Installation Support, online product advice or support, call 1300 122 520, email sales@customlink.com.au, or request a callback.

Request a Callback

Support Options

Choose the option that best matches what you need. For general enquiries, please use the quick contact form at the bottom of this page. New to CustomLink? Watch the videos below to learn how our services and support work.

  • New system, installation or System Installation Support

    For new systems, upgrades, Brisbane installation and Australia-Wide System Installation Support.

    Call 1300 122 520 or request an initial estimate.

    Request a Security & Automation Initial Estimate 

  • Buying online or choosing products

    For help choosing suitable products before purchasing from our website.

    Call 1300 122 520 or request a callback.

    Request a Callback 

  • CustomLink-supplied system support

    Free Standard Remote Support for CustomLink-supplied systems for the life of the product.

    Call 1300 122 520 or request a support callback.

    Request Support Callback 

  • Advanced setup or complex support

    Paid support for advanced setup and complex support for CustomLink systems. It can also be used for suitable systems purchased elsewhere.

    Purchase Deep Dive Support Time 
1 4

Standard Remote Support includes app help, user guidance, minor adjustments and troubleshooting within the Standard Remote Support scope.

Deep Dive Remote Support is paid support for advanced setup, configuration, programming, integration, testing, training and complex troubleshooting.

For remote support, CustomLink may need to view the app on your mobile device or connect to your system through your Windows computer. Please review Prepare for Support before your callback to help save support time.

Prepare for Support

New to CustomLink?

Watch the short videos below to understand who we are, how our services work, and how we support security and automation systems.

Request Support Callback Form

For Standard Remote Support on systems supplied by CustomLink, complete the form below and our team will contact you during business hours.

If your system was not supplied by CustomLink, Deep Dive Remote Support may be available. For Brisbane on-site support or if you are unsure which support option applies, use the Request a Callback form above or call 1300 122 520.

Thank you. We have received your support request, and we will contact you during business hours.

This form is for Standard Remote Support for systems supplied by CustomLink.

If your system was not supplied by CustomLink, paid Deep Dive Remote Support is available. If you are unsure or if you require Brisbane on-site support, please call 1300 122 520 or submit our Request a Callback form.

-------- Contact Details --------

CustomLink will use the contact details and system information provided to search our records. We will contact you if any further information is needed.

-------- Support required --------

    Providing detailed information, photos, or screenshots can help us prepare and may reduce resolution time.

    Remote support is provided subject to our Remote Support Disclaimer & Terms and Support Scope & Service Guide.

    General Enquiries

    For general enquiries that do not require technical support, please use the form below.

    Examples include accounts, supplier enquiries, or general questions.