Contact CustomLink

Need help with a new system, an existing system or choosing products? We're here to help.

For new systems, full installation, online product advice or support, call 1300 122 520, email sales@customlink.com.au, or request a callback.
Hours: Monday to Friday, 9am to 5pm

Request a Callback

Support Options

Choose the option that best matches what you need. For general enquiries, please use the quick contact form at the bottom of this page. New to CustomLink? Watch the videos below to learn how our services and support work.

  • New system or full installation

    For CCTV, alarms, intercoms, access control, automation, digital signage or customised systems.

    Call 1300 122 520 or request a callback.

    Request a Callback 

  • Buying online or choosing products

    For help choosing suitable products before purchasing from our website.

    Call 1300 122 520 or request a callback.

    Request a Callback 

  • CustomLink-supplied system support

    Free Standard Remote Support for CustomLink-supplied systems for the life of the product.

    Call 1300 122 520 or request a callback.

    Request a Callback 

  • Advanced setup or complex support

    Paid support for advanced setup and complex support for CustomLink systems. It can also be used for suitable systems purchased elsewhere.

    Purchase Support Time 
1 4

Standard Remote Support includes app help, user guidance, minor adjustments and troubleshooting within the Standard Remote Support scope.

Deep Dive Remote Support Time is for advanced design, setup, configuration, programming, integration, testing, training and troubleshooting. Scheduling options are available on the Deep Dive Support product page.

For remote support, CustomLink may need to view the app on your mobile device or connect to your system through your Windows computer. Please review Prepare for Support before your callback to help save support time.

Prepare for Support

New to CustomLink?

Watch the short videos below to understand who we are, how our services work, and how we support security and automation systems.

General Enquiries

For general enquiries that do not require technical support, please use the form below.

Examples include accounts, supplier enquiries, or general questions.