Why We’re Confident in Our Extended Warranty

We offer an extended labour warranty on selected systems installed directly by CustomLink — typically two to three years to align with manufacturer warranty periods.

This extended warranty is offered because our installation quality has consistently achieved an exceptionally low fault rate over more than a decade:

• <0.5% installation faults (e.g. loose connections)
  
• <0.5% false alarms from PIR sensors (mainly rare outdoor vibration issues caused by heavy vehicles)
• <0.5% CCTV equipment failures
• <0.5% firmware-related issues
• 0% issues from Inner Range products

This level of reliability is achieved through rigorous product testing, correct system design, and meticulous installation practices.

Extended labour warranty availability depends on project scope, installation method, and written confirmation at the time of quotation.

Performance depends on correct installation, environment, and ongoing maintenance.

Step 1 - System Setup & Bench Testing

Before installation:

• Handle all products with extra care — avoid touching circuit boards with bare fingers.
• Lay out and connect all devices on a bench.
• Read manuals carefully to understand configuration steps.
• Update all devices to the latest firmware before system setup.
• Complete initial system setup and enable all required features.
• Double-check connections before powering up.
• Bench-test every feature to ensure proper operation. This eliminates potential wiring-related issues before installation.

Tip:

• For wireless devices, temporarily place them in intended locations to test signal strength and avoid unnecessary barriers.
• For hardwired devices, estimate your cable lengths and test using cables slightly longer than required to ensure reliability.

Step 2 - Cabling, Mounting & Termination

This stage is simple for wireless devices but more involved for hardwired systems. Whether you’re installing yourself or using a professional, safety comes first. All installation work must be performed by appropriately licensed and insured trades where required.

Correct physical installation directly affects system performance, stability and warranty outcomes.

Best Practices:

• Avoid installing near interference sources. For wireless devices, keep clear from large metal barriers and steel sheds.
• Do not share conduits or holes with electrical cables.
• Maintain safe separation: ≥150 mm from 240 V lines, ≥350 mm from 415 V lines.
• When crossing electrical cables, use a fixed non-conductive barrier.
• Exercise caution in ceiling spaces or crawl areas (watch for heat, confined spaces, live wires).
• Check for hidden services (electrical, gas, water) before drilling.
• Use ladders safely and assess fall risks before working at height.
• Plan device locations carefully — for safe cabling, accessibility, and optimal performance.
• Use high-quality, correctly rated cables. Cheap or incorrect cabling often leads to costly rework.
• Handle cables gently — avoid stepping on, overstretching, or bending them.
• For outdoor or underground runs, use outdoor-rated cables or conduits and seal all joints to prevent water ingress.
• HDMI cables are fragile — do not bend or strain connectors. For long runs, use Cat6 with HDMI-over-Cat6 converters.
• For critical or long runs, add a spare cable as a backup.
• Power off all devices before termination.
• Do not use electric drivers to tighten screws and avoid overtightening.
• Mount all devices securely, using anchors where necessary — vibration or temperature changes can loosen screws over time.

Step 3 - Walk Testing & System Final Checks

After installation, always perform a comprehensive walk test:

• Check that every device responds correctly.
• Adjust camera angles, sensor positions, and device settings as needed.
• Confirm that all configured features operate consistently under real conditions.

Summary of Key Points