Installation Tips

Why We’re Confident in Our Extended Warranty

We proudly offer an extended warranty on our labour — typically two to three years to match the manufacturer’s warranty — because our installation quality has consistently achieved an exceptionally low fault rate over more than a decade:

• <0.5% installation faults (e.g. loose connections)
  
• <0.5% false alarms from PIR sensors (mainly rare outdoor vibration issues caused by heavy vehicles)
• <0.5% CCTV equipment failures
• <0.5% firmware-related issues
• 0% issues from Inner Range products

This outstanding reliability is achieved through a rigorous product testing process, proper selection, and meticulous installation.

Step 1 - Configuration and Bench Test

Before installation:

• Handle all products with extra care — avoid touching circuit boards with bare fingers.
• Lay out and connect all devices on a bench.
• Read manuals carefully to understand configuration steps.
• Update all devices to the latest firmware before setup.
• Configure and enable all required features.
• Double-check connections before powering up.
• Bench-test every feature to ensure proper operation. This eliminates potential wiring-related issues before installation.

Tip:

• For wireless devices, temporarily place them in intended locations to test signal strength and avoid unnecessary barriers.
• For hardwired devices, estimate your cable lengths and test using cables slightly longer than required to ensure reliability.

Step 2 - Cabling, Mounting & Termination

This stage is simple for wireless devices but more involved for hardwired systems. Whether you’re installing yourself or using a professional, safety comes first. Always ensure installers are licensed and insured.

Best Practices:

• Avoid installing near interference sources. For wireless devices, keep clear from large metal barriers and steel sheds.
• Do not share conduits or holes with electrical cables.
• Maintain safe separation: ≥150 mm from 240 V lines, ≥350 mm from 415 V lines.
• When crossing electrical cables, use a fixed non-conductive barrier.
• Exercise caution in ceiling spaces or crawl areas (watch for heat, confined spaces, live wires).
• Check for hidden services (electrical, gas, water) before drilling.
• Use ladders safely and assess fall risks before working at height.
• Plan device locations carefully — for safe cabling, accessibility, and optimal performance.
• Use high-quality, correctly rated cables. Cheap or incorrect cabling often leads to costly rework.
• Handle cables gently — avoid stepping on, overstretching, or bending them.
• For outdoor or underground runs, use outdoor-rated cables or conduits and seal all joints to prevent water ingress.
• HDMI cables are fragile — do not bend or strain connectors. For long runs, use Cat6 with HDMI-over-Cat6 converters.
• For critical or long runs, add a spare cable as a backup.
• Power off all devices before termination.
• Do not use electric drivers to tighten screws and avoid overtightening.
• Mount all devices securely, using anchors where necessary — vibration or temperature changes can loosen screws over time.

Step 3 - Walk Testing

After installation, always perform a comprehensive walk test:

• Check that every device responds correctly.
• Adjust camera angles, sensor positions, and device settings as needed.
• Confirm that all configured features function consistently and reliably.

Summary of Key Points