About Us
Your Trusted Security & Automation Partner Since 2012
About Us
Founded in Brisbane in 2012, CustomLink was built on a simple mission:
To give every customer peace of mind through expert, reliable, and professional security and automation solutions.
We are proudly independent — not tied to any brand. This allows us to recommend the best solution for your needs, not what a manufacturer wants to sell.
Whether you’re upgrading an existing system, building a new home, fitting out a business, or managing a large commercial site, we’re here to help.
Why We Care
Security and automation systems protect people, property, families, and livelihoods — and we treat them with the importance they deserve.
Our role is to ensure every customer receives the right products, the right configuration, and the right long-term support.
Installation Options — Australia-Wide or Brisbane On-Site
Across Australia, you can install your system using:
- Your electrician
- Your preferred installer
- or DIY
We guide them live during wiring, termination, and walk tests.
We then handle all configuration and commissioning remotely — exactly as if we were on-site.
✔ On-Site Installation in Brisbane
For customers in Brisbane, we also provide a full on-site installation service, professionally carried out by CustomLink technicians.
We Handle Everything Technical (When and If Required)
This includes:
- Network setup
- AI/motion analytics tuning
- Event logic & notifications
- App configuration
- System optimisation
- Final commissioning
- Training on how to use the system
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Our Expertise Includes
- Home & business security systems
- Fully integrated automation
- CCTV, alarms, intercoms, smart lighting & gate control
- AI-powered cameras & facial recognition
- ANPR number-plate recognition
- Pre-configuration & nationwide technical support
- Optional 24/7 alarm monitoring
- On-site installation for Brisbane customers
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Our Promise
We match the right system to your needs and support you long after installation.
Every product purchased from CustomLink includes free lifetime remote technical support.
Our Values
Honesty • Communication • Reliability • Quality • Curiosity
Who We Help
- Homeowners and families
- Retailers (IGA, FoodWorks, hospitality)
- Restaurants, cafés, gyms & small businesses
- Industrial & commercial clients
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CustomLink for Builders & Trade Partners
Beyond homeowners and businesses, CustomLink works closely with builders, electricians, and other trade professionals to deliver reliable, high-performing security and automation systems across Australia.
Our hybrid model allows builders to use their own electrician or preferred installer, while CustomLink handles all the technical configuration, commissioning, AI features, event logic, and end-user training.
How We Support Builders & Trades
- System planning and device layout design
- Building plan review
- Remote site walkthroughs for new and existing buildings
- Pre-wire guidance for electricians
- Live wiring and termination support
- Step-by-step guidance for complex panels (Ness M1, Inception, Paradox, etc.)
- Full remote configuration and commissioning
- Walk testing, validation, and optimisation
- Live client training and handover
- Lifetime remote technical support
Easy, Real-Time Scheduling
Our online Schedule a Callback system displays our live availability, allowing builders to coordinate appointments instantly — often right on-site with their electricians or clients. This prevents delays and helps keep projects on schedule.
Why Builders Work With Us
- Consistent results without needing specialist security training
- Fewer on-site mistakes and reduced call-backs
- Predictable timelines and easier coordination
- Lower overall project cost
- A professional, fully configured system delivered to their client
- CustomLink provides lifelong support, reducing builder liability
Builders get the freedom to use their own trades, while still delivering a professionally configured system backed by a team with more than a decade of hands-on expertise.
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Customers choose CustomLink to:
- Protect their family, property, and assets
- Build a smarter, more convenient lifestyle
- Improve productivity through automation
- Simplify complex systems into one easy-to-use interface