Why CustomLink Is Different

CustomLink is not just an online retailer. We focus on delivering customised security and automation solutions that are properly selected, prepared, and supported for the needs of each project.

This may include professional system selection, pre-configuration before delivery, final setup guidance, remote support, and ongoing after-sales support. Whether installation is carried out by CustomLink in Brisbane, by a trade professional, or by the customer, every system is planned before installation begins to help improve reliability, simplify installation, and support better long-term outcomes.

Video About CustomLink – Implementation & Delivery

This short video gives an overview of how CustomLink works across homes, retail, gyms, factories, and commercial sites, and why correct system design, installation, and integration make such a big difference.

    • Buy Online & DIY

      For confident users upgrading or installing existing systems.

      Guided setup, testing, and lifetime remote support are available.

    • Use Your Builder / Electrician / Installer

      Your installer completes the cabling and fit-off while CustomLink helps with system selection, setup, and final configuration.

    • Full Installation in Brisbane

      A complete done-for-you installation delivered by CustomLink technicians, including supply, installation, setup, training, and support.

    Why Choose CustomLink?

    • Trusted Brisbane installers since 2012, now supplying Australia-wide
    • Professional-grade CCTV, alarms, intercoms, access control, and integrated automation
    • Optional pre-configuration before dispatch
    • Lifetime remote support for CustomLink-supplied systems
    • Final setup and configuration support for you or your installer
    • Brisbane on-site installation available where required

    How CustomLink Works

    CustomLink provides full on-site installation in Brisbane and also supplies systems Australia-wide through online sales, pre-configuration, final setup guidance, remote support, and ongoing after-sales support.

    What matters most is that we do not simply sell products. We deliver customised security and automation solutions that are practical, reliable, and suited to the real needs of each project. The same level of care we apply to on-site projects can also be delivered remotely through careful system design, pre-configuration, final setup guidance, and guided support during installation.

    We work with professional, well-known brands and reliable suppliers, and we focus on practical outcomes rather than just marketing features that sound impressive but may not be suitable in real-world security applications.

    Supporting End Users and Trade

    CustomLink works with both end users and trade professionals. In both cases, our role is not just to supply products, but to help ensure the right solution is selected, configured, and supported properly for each project.

    For end users, this means access to the same technical backing — including product selection, system design guidance, pre-configuration, final setup guidance, and ongoing support — with the option to work alongside your builder, electrician, or preferred installer where needed.

    For builders, electricians, and other trade professionals, it means the same technical backing behind the scenes — including product selection, system design guidance, pre-configuration, final setup guidance, and ongoing support — so they can deliver well-supported systems to their own clients.

    Why Installation Quality Matters


    Many of the systems we provide achieve the best results when they are delivered with proper attention to cabling, device positioning, mounting, and overall installation quality. That is why our approach supports not only the system itself, but also the way it is delivered and installed.

    Pre-Configured Before Delivery

    Systems can be prepared before dispatch so they arrive updated, tested, and easier to install.

    This may include:

    • Recording setup
    • Network configuration
    • Mobile app setup
    • Device settings
    • Basic system rules or operating logic

    More advanced customisation is available through Remote Deep Dive Support.

    Professional Systems, Properly Considered

    Rather than offering everything, CustomLink focuses on proven professional systems used across real homes and businesses.

    This helps simplify decisions, improve system compatibility, and support reliable long-term use.

    • Alarm — Dahua, Hikvision, Paradox and others
    • CCTV — Dahua, Hikvision, HiLook and others
    • Intercom — Dahua, Hikvision, HiLook
    • Access Control — Inception by Inner Range
      Integrated Automation — Ness M1, Inception, HikCentral and similar solutions

    More Than What Is Listed Online

    Our website lists many commonly used products, but not every product or system we supply or support is shown online. Many projects are based on tailored system selection rather than off-the-shelf product browsing, and we also work with a broader range of products and systems depending on project requirements.

    Support From Planning to Final Setup

    Whether installation is completed by you, your installer, or CustomLink, we support the project from early planning through final setup and ongoing use.

    This may include:

    • Remote site reviews
    • System planning guidance
    • Device placement advice
    • Configuration and testing
    • Final setup guidance
    • Lifetime remote support

    On-site support is available across Brisbane where required.

    CustomLink works alongside your installer, not as a replacement

    For Builders & Trade Partners

    CustomLink supports builders, electricians, installers, and other trade professionals with pre-configured systems, technical backing, and ongoing support to help deliver reliable outcomes while maintaining the installer’s client relationship.

    Partner support may include:

    • Partner pricing
    • Pre-configured systems
    • Remote setup assistance
    • Deep Dive Support

    Delivery Australia-Wide

    If pre-configuration is not required, fast shipping and pickup may be available through wholesale partners across ACT, NSW, QLD, SA, VIC, and WA.

    Pickup is available only from selected wholesale partners.

    • Small Residential

      Creating a modern home for the modern family

    • Medium Residential

      Secure, Visible, Smart

    • Large Residential

      Stay fully protected with intelligent security combined with smart automation to enhance your lifestyle

    • Supermarket (IGA)

      Improving safety, efficiency and productivity

    • Supermarket (Fresco)

      Include music, PA system, security cameras, telephone system with the alarm system… it’s all possible

    • Supermarket (Foodworks)

      Improving safety, efficiency and productivity

    • 24 Hour Gym

      Improving security and safety with key card access

    • Commercial (Radiology)

      Improving security and safety with key card access and 24-hour monitoring

    • Large Industrial

      Improving safety, efficiency and productivity

    • Small Retail

      Complete package includes digital signage, website, alarm, and CCTV

    • Town House

      Secure, Visible, Smart

    • Acerage

      Secure, Visible, Smart

    Real Projects. Long-Term Relationships.

    • John Jappe, National Masonry (Wacol & Biggera Waters)

      Lee Ngo of CustomLink is very understanding, especially when we request an additional camera to be installed, as sometimes it can be in an awkward position. 

      The quality of Lee’s work is outstanding, and he is able to carry out the installation of cameras with ease.

      Lee has inherited the existing camera system that is on our site and is happy to sort out the kinks as we move forward.

      We look forward to the journey ahead as we transform our barely adequate system into a professional system.

    • Andrew, Kuraby

      I approached Lee at CustomLink to provide and install a high-quality home automation and security system for a single-story home that was to be built months down the line. 

      ​After a demonstration of the Clipsal CBUS and Ness M1 security system, I was very eager to have the system installed in my new home. 

      The system enabled complex functionality and capabilities such as complete control of any house light anywhere in the home utilising a central colour touchscreen, the ability to schedule the automatic illumination of house lights at different times of the day and also a voice security system that deters burglars with a vocal warning and alarm when detected. 

      Following the advice and guidance from Lee, appropriate agreements were made during contract negotiations with the commercial builder which permitted CustomLink to pre-wire the system during the frame stage of construction allowing considerable savings in installation costs. 

      Lee was able to accommodate all requests involving the supply, installation, and programming of the system promptly and efficiently while retaining the flexibility to keep all costs involved within a budget. 

      Thanks to Lee at CustomLink, the entire process to obtain a fully operational home automation and security system in a new home was simple and worry-free yet very thorough with a vast number of options to suit any home and budget.   

      I highly recommend the expertise of CustomLink for home automation and security especially for those looking to build a new home.

    • Ed & Deb, Helensvale

      We have used CustomLink for security system advice, installation and on-going assistance. 

      After looking at options with CustomLink, we decided to proceed with the Ness M1 security system, both internal (inside the house) and external systems (house perimeter) which we did in two stages. 

      The system provides all the aspects that we were wanting, including being able to have lights turn on/off when away and being able to ‘control’ things via the control panel and an App. 

      The CustomLink team is very professional, with Lee Ngo always there to answer our questions and make adjustments if we require. 

      They provide a personalised service. We highly recommend using CustomLink for all security and home automation.

    • Nader, Camp Hill

      We commissioned CustomLink to secure our residence.

      After providing a number of security options, they inspected the site to better understand any issues that may have impacted on the Works and kept us up to date with progress from start to finish.

      We found CustomLink to be prompt, reliable and committed to getting the job done properly.

      We would have no hesitation in working with CustomLink in the future.

    • Russ, Kangaroo Point

      We purchased a new home a few years ago with a NESS security system. The Ness system had not been installed or programmed properly.

      ​I met Lee from CustomLink at Greenworld Garden Centre where he had his display.  I spoke to him about our problem with the NESS Security System and asked if he could fix the problem we had.

      Lee came out to fix the system and also showed us all the other features the system had.

      A few months later we got Lee back to install security cameras. We are very happy with the system Lee installed and it works extremely well.  We can view the images on our phones if we are away.

      This month we got Lee back to upgrade our system. He has programmed our garage door onto the Ness System and has upgraded our system so that we can control everything from our phones.

      Lee did a great job, and nothing was too much trouble. He was prompt, made no mess, and everything works the way it should.  Lee also takes the time to explain how everything works and is only a phone call away if you need any advice.

      We highly recommend Lee, his work as well as his service.  We have recommended him to some friends and family who are very happy with his work.

    • Watbuilt Pty Ltd, Burbank

      My name is Lee Watt and my company is Watbuilt. I am a Brisbane builder; I have been a builder for over 35 years.

       As a builder, I get to work with a lot of contractors. Back in 2012 building our own home, we a C-BUS and a large security system fitted that wasn't working properly.

      ​At that point, we engaged another automation company to rectify the problem, but I was just wasn't happy the way they were handling the project.

      Then I found CustomLink, they successfully fixed the problem in a very short time. Since then I rely on CustomLink expertise not only on past projects but also for work that they are currently doing for me.

      I have also recommended CustomLink to friends who have thanked me for the great job that they did.

      I highly recommend CustomLink for their knowledge and experience as I have found nothing is too difficult for CustomLink over the years.

    • Linda, Sunnybank

      We were recommended by a friend to contact CustomLink for advice on the installation of a security camera system.

       We visited Lee at his showroom some months ago where he provided excellent guidance and in keeping with our budget.  The installation process was efficient and professional, and when a small warranty matter arose some months later his immediate attention to fixing the issue was impressive.

      We are totally satisfied with CustomLink’s professional approach and are most happy to recommend their services encompassing guidance, sales, installation and servicing along with the quality of their products. 

    Start With the Right System

    Whether you are planning a new build, upgrading an existing property or working with an installer, CustomLink helps ensure your system is prepared and delivered correctly.

    Call 1300 122 520

    We are a small Brisbane-based team providing on-site installation in Brisbane and remote support Australia-wide. Because we are often on-site or assisting other customers, we may not always be able to answer immediately. If we miss your call, please leave a message or submit a Request a Callback form, and we will get back to you as soon as possible during business hours.