Choose How You Want the Project Completed

Brisbane Installation

CustomLink can plan, supply, install, configure and test suitable systems across Brisbane.

Australia-Wide System Installation Support

Use your own security installer or electrical contractor for the physical installation. CustomLink can help with system planning, product selection, supply, Pre-Configuration, installation guidance, configuration, testing and remote technical support.

Online Sales & Pre-Configuration

Purchase selected products and systems online, with Pre-Configuration Before Dispatch and remote support available where applicable.

See What Is Possible Before You Choose a System

Security & Automation can do more than sound an alarm or record video. Explore features that may improve protection, access, awareness, convenience, safety and everyday operation.

CustomLink provides full installation in Brisbane and Australia-wide system installation support for customers using their own security installer or electrical contractor.

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Explore System Functions

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Brisbane Installation

System Installation Support

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Looking To Buy Online?

Use the Buy menu to explore products by system, or visit Current Promotions for selected products, complete systems and Brisbane installation packages.

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The products shown online are only a selected part of what CustomLink works with. Additional products and system options may be available for Brisbane installation, customised projects or online supply with support.

Why Choose CustomLink?

More Than Just Product Supply

CustomLink can help with system planning, product selection, Pre-Configuration, installation guidance, configuration, testing and technical support.

  • Brisbane Installation

    Full on-site installation for suitable residential, commercial and industrial projects across Brisbane.

  • Small Team. Big Experience.

    CustomLink has supported security, automation and technology projects since 2012.

  • Australia-Wide System Installation Support

    CustomLink plans, supplies and prepares complete systems, with installation guidance and technical support for you and your contractor.

  • Product Advice Before Purchase

    CustomLink can help you choose suitable products, systems and support options before purchasing.

  • Pre-Configuration Available

    Systems can be prepared before dispatch to help reduce setup time.

  • Support After Purchase

    Free Standard Remote Support is available for CustomLink-supplied systems for the life of the product.

  • Advanced Technical Support

    Paid live support for advanced setup, programming, integration, complex configuration and suitable system issues.

  • Customised Solutions

    CustomLink works with many products, models and system options beyond what is shown online.

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Not Sure Where to Start?

Tell CustomLink what you want the system to do, where the project is located and who will complete the physical installation.

CustomLink can help you choose suitable products, systems and support options.

Call 1300 122 520What to Consider Before You Buy

Request a Security & Automation Initial Estimate

You do not need to know the exact equipment or final system design. Approximate quantities and general requirements are enough for CustomLink to prepare an initial estimate.

Thank You — Your Request Has Been Submitted

CustomLink has received your Security & Automation Initial Estimate Request.

We will review the information provided and prepare an initial estimate based on your requirements.

We may contact you if clarification is needed before preparing the estimate.

If you need to send additional plans, drawings, photographs or large files, email them to sales@customlink.com.au and include your name and the date the form was submitted.

A confirmation email has also been sent to the email address provided.

Step 1 of 9

Contact Details

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Please describe the property and its current stage. Include whether it is a house, townhouse, apartment, retail premises, office, warehouse, industrial site, medical premises, multi-tenant property or another type of property. Also include whether it is existing, under construction or being renovated, the number of storeys, approximate size, general layout and how the property is used.

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A budget between $5,000 and $10,000 is generally suited to a basic security system with limited automation or integration. It may also suit customers who want to start with the most important security functions, prepare for future expansion, or stage the project over time as their needs and budget develop. CustomLink can prepare the initial estimate around current priorities while allowing for future expansion where practical.

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CustomLink supplies, installs, configures and commissions suitable systems within the Brisbane service area.

CustomLink prepares compatible equipment before dispatch, including supported device configuration, mobile app setup where supported and testing core functions before shipping. Site-dependent settings and final installation work may still be required after delivery.

CustomLink prepares compatible equipment before dispatch and provides paid Deep Dive Remote Support for advanced setup, programming, installation guidance, walk testing, user training or troubleshooting.

CustomLink supplies the selected products without installation or pre-configuration unless separately requested.

A Security & Automation System can provide different alerts, notifications, reporting and programmed responses depending on the equipment selected and how the system is configured.

Available responses may include:

● Voice alerts
● Mobile app notifications
● Email notifications
● Alarm activation
● Reporting to a 24-hour monitoring centre where required
● Lighting control
● Operation of selected doors, gates or motors
● Displaying relevant cameras
● Other programmed actions

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Voice Alerts

Voice alerts are spoken announcements triggered by system events, status changes, commands or programmed responses.

They may be triggered by detection from compatible devices, the status of integrated equipment, lighting status, operation of a gate or motor, a command to unlock a door, or a signal received from another connected system or device.

The messages can tell occupants, staff or authorised people what is happening, provide reminders or warnings, confirm that an action has occurred, and help deter unwanted activity.

Speakers can be installed in selected indoor or outdoor locations. All enabled voice speakers play the same message.

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Preparing Your Initial Estimate

The following steps ask for approximate quantities and the main functions you may require for detection, CCTV, lighting, intercom, access control, motorised gates, doors and other integrated equipment.

The information provided in the following steps will be used to prepare an initial estimate.

Further discussion and confirmation of the final equipment types, positions, functions and programmed responses will only be required if you decide to proceed beyond the initial estimate.

Please provide approximate quantities for the areas, doors and gates where detection may be required.

Detection may be used to trigger an alarm, voice alert, lighting, notification, operation of selected doors, gates or motors, or another programmed response.

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Different detectors can perform different functions. Not every detector needs to trigger the same response.

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Please enter the approximate number of cameras required for each detection feature.

Different cameras may provide different detection and response functions.

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Camera detection can trigger one or more of the alerts, notifications and programmed responses introduced in Step 2.

Different cameras and detection areas can trigger different responses.

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Please provide available lighting-system details and select the lighting functions you may require.

Existing C-Bus lighting can be integrated where compatible. Conventional light switches may also be integrated using suitable hardware.

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Selected detectors can operate selected lights while sensor-light mode is enabled.

Sensor-light mode can be enabled automatically by schedule, system mode, programmed response or command. Different detectors can be enabled at different times—for example, selected detectors after sunset, additional detectors during night-time residential use, or different detector groups during retail trading hours, after-hours operation or business closing procedures.

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Please provide the approximate number of outdoor and indoor intercom stations required.

Intercom events can also trigger selected alerts, notifications and programmed responses introduced in Step 2.

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When the intercom is pressed, the system can turn selected lights on or trigger other programmed responses.

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Access control manages who can enter selected doors, gates or areas and when access is permitted.

Authorised access may use a PIN, card or fob, mobile credential, facial recognition or number plate recognition.

Access events can also trigger selected alerts, notifications, lighting and other programmed responses introduced in Step 2.

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Please provide the approximate quantity required for each access method. Different doors, gates, users or areas may use different access methods.

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Different users, doors, gates and areas can have different permissions, schedules and programmed responses.

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Please provide the approximate quantity of motorised gates, motorised garage doors or other motorised doors, and electric-lock doors or gates to be included or integrated.

These devices can work with access control, intercoms, detectors, cameras, lighting and other system functions.

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Unlocking, opening, closing or leaving a gate or door open can trigger selected alerts, notifications, lighting and other programmed responses introduced in Step 2.

Different gates and doors can have different responses.

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Please specify the equipment you want CustomLink to include in the supply.

For electric locks, include the type of door and the type of electric lock if known.

For gate motors, include whether the gate is a swing gate or sliding gate.

Additional Requirements

Please provide any other security, automation, integration or system requirements that have not been covered in the previous steps.

You may also upload plans, drawings, photographs or other supporting information that may help CustomLink understand the property and prepare the initial estimate.

Supporting Files

Upload any available plans, drawings, photographs or other supporting information. These can also be provided later.

Maximum file size: 20 MB per file.

For larger files, email them to sales@customlink.com.au and include the customer name and the date the form was submitted so the files can be matched to the request.

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    Review and Submit

    Please review your answers before submitting the form.

    CustomLink will use the information provided to prepare an initial estimate and may contact you if clarification is needed.

    Further discussion and confirmation of the final equipment types, positions, functions and programmed responses will only be required if you decide to proceed beyond the initial estimate.

    Looking for a Simpler or Entry-Level System?

    Not every customer needs a complete integrated package.

    Use the Buy menu to browse products by system.

    For selected online products, entry-level systems and Brisbane installation offers, visit the Current Promotions page.

    View Current Promotions