Shipping, Warranty & Returns Claims

To get started, select the type of claim below, then enter your order number and either your email address or phone number to verify your purchase.

All claims are assessed in accordance with our Shipping Policy, Returns & Refunds Policy, Warranty Policy, and applicable Australian Consumer Law.

Shipping Issue Claim

If you experience a delivery-related issue, such as:

  • Visible Damage On Arrival
  • Missing Items
  • A Parcel Marked As Delivered But Not Received

Please click the Shipping Issue Claim button below to begin the review process.

Shipping Issue Claim

Warranty, Return or Exchange Claim

To submit a:

Warranty Claim • Return Request • Exchange Request

Please email returns@customlink.com.au and include:

Your Name • Order Number • Product Details • Reason for the Request • Photographs or Videos Where Relevant

CustomLink will review the information provided and contact you if further details or troubleshooting are required.

Please do not send or return any products until CustomLink provides return instructions or approval.

All claims are assessed in accordance with the applicable Warranty Policy and Returns & Refunds Policy and Australian Consumer Law.