Pre-Configuration Service
At CustomLink, we do more than just supply products. We prepare systems so they arrive configured, tested and better organised for installation.
Our Pre-Configuration Service helps save time, reduce setup errors and ensure each system is prepared correctly before it leaves our workshop.
What We Do
Depending on the system, pre-configuration may include:
- Unpacking, configuring and bench-testing devices before dispatch
- Updating firmware where required and applying recommended settings
- Setting up your mobile app, where supported, for live viewing and notifications
- Testing core functions before dispatch
- Applying a tailored configuration where specific project details are provided with the order
When your order arrives, the system has been configured, tested and prepared to help reduce setup time. Site-dependent configuration and final setup may still be required after installation.
Important Details
Standard pre-configuration covers core functional preparation only.
Some functions depend on the actual installation location and may require further setup or adjustment after installation.
Standard pre-configuration does not include site-specific configuration, final setup or advanced integrations such as:
- Automation
- Site-specific network or router configuration
- Specialised event logic
Additional configuration, final setup or integrations may be completed remotely or quoted separately.
Pre-configuration prepares the system before installation. Final setup adapts the system to the actual site environment.
Pre-configuration does not replace:
- Installer Verification
- Walk Testing
- Final System Checks
Actual system behaviour depends on site conditions, network environment and correct installation.
Lead Times
Small / Basic Systems: up to 3 business days before shipping
Large or Integrated Systems, such as Ness M1 or Inception: 10+ business days, depending on complexity and workload
Support After Purchase
Free Standard Remote Support for CustomLink-supplied systems continues for the life of the product, whether or not the Pre-Configuration Service is purchased.
This may include getting started, installation position guidance, mobile app guidance, basic system use, minor configuration changes and troubleshooting for CustomLink-supplied products.
For many systems, this is usually all you need to get started and use the core functions.
If more detailed, complex or time-consuming assistance is required, paid Deep Dive Remote Support is available. This may include configuration, programming, system integration, detailed user training, installer guidance, non-warranty troubleshooting and support for suitable third-party systems.
Troubleshooting for faults affecting CustomLink-supplied products covered by warranty is handled under the applicable warranty and support process and does not require paid Deep Dive Remote Support.
Returns Policy
Because pre-configured systems are individually prepared for each customer, orders cannot be cancelled, refunded or returned once setup has begun, except where a valid warranty claim or consumer guarantee applies.
Please refer to our Shipping Policy and Return & Refund Policies for full details.
Pre-Configuration Service Inclusions
Collapsible content
CCTV Systems
Our Pre-Configuration Service prepares and tests your CCTV system before shipping, helping save time and avoid setup errors.
Standard Pre-Configuration Includes
Recording Setup
- Default: motion-based recording, recommended to save storage
- Optional: continuous only, or continuous plus motion on request
Network Setup
- Preparing network addressing for the NVR and cameras
- Final setup may later adjust addressing to suit the site network environment
Camera Features
- Enabling IR for night vision
- Enabling white light or deterrent light when detecting humans or vehicles, where supported
- Activating the siren or flashing light where applicable
- Enabling the microphone with your authorisation
Security Access
- Temporary PIN codes and passwords may be applied during preparation and should be changed after installation.
Mobile App Setup
- Live viewing
- Playback
- Notifications
- Notification permissions must also be enabled on the customer’s mobile device after setup
Not Included in Standard Pre-Configuration
Advanced or site-specific features such as:
- Line Crossing
- Intrusion Detection
- Facial Recognition
- Number Plate Recognition
- Thermal Calibration
- People Counting
- Site-specific router or network configuration
- Integration with garage doors, gates or lighting systems
These can be completed during final setup or through Paid Deep Dive Remote Support where more involved technical work is required.
Alarm Systems
Our technicians prepare your alarm system to support faster installation and reduce on-site programming time.
Standard Pre-Configuration Includes
Arming Modes
- Sleep / Stay
- Away / Full Arm
- Optional third mode for Ness M1 where applicable
Entry / Exit Settings
- Configured delays for entry and exit paths
Alarms & Notifications
- Internal and external sirens
- Flashing strobe during alarm
- Strobe and optional siren sounds during arming and disarming
Remote Controls
- Pre-configured key fobs and handheld remotes
Security Access
- Temporary PIN codes and passwords may be applied during preparation and should be changed after installation.
Mobile App Setup
- Arming and disarming
- Triggering configured outputs for doors, gates or lights where supported
- Alarm notifications
Not Included in Standard Pre-Configuration
Advanced integrations such as:
- Site-specific network or router configuration
- Integration with garage doors, gates, or automation platforms
- High-level integrations involving Clipsal C-Bus, Ness M1 or Inner Range Inception
These can be completed during final setup or through Paid Deep Dive Remote Support, where more involved technical work is required.
Intercom Systems
Our technicians prepare your intercom for essential communication and convenience before shipping.
Standard Pre-Configuration Includes
Communication Functions
- Door-to-room communication
- Preparing supported outputs for electric strikes, gates or lights where sufficient project information is provided
Network Setup
- Preparing network addressing for door and room stations
- Final setup may later adjust addressing to suit the site network environment
Security Access
- Temporary PIN codes and passwords may be applied during preparation and should be changed after installation
Mobile App Setup
- Communication with visitors
- Triggering configured outputs remotely where supported
- Notifications for calls and alerts
- Notification permissions must also be enabled on the customer’s mobile device after setup
Not Included in Standard Pre-Configuration
- Integration with other systems, such as CCTV or alarm
- Site-specific network or router setup
- Gate, lighting, or automation linkages
These can be completed during final setup or through Paid Deep Dive Remote Support, where more involved technical work is required.
Systems Quoted Separately
For complex systems or specialised integrations, pre-configuration is available by quotation so site-specific needs can be assessed properly.
Systems and solutions commonly quoted separately include:
- Inner Range Inception
- Ness M1
- Hikvision DeepInView Cameras
- Hikvision DeepInMind NVRs
- Nx Witness
- Wisenet Wave VMS
- Gate Automation Systems
- Clipsal C-Bus Lighting and related automation platforms
Need a Pre-Configuration Service, Product or System Not Listed?
If the Pre-Configuration Service you need is not listed on our website, please submit a request through our Request a Quote form.
You can also use the same form for products or systems that are not currently listed on the CustomLink website.
CustomLink will confirm suitability, lead time, features and costs based on your specific requirements.
For help using the form, please refer to Request a Quote Instructions.