Customers and partners may request approval to pay by invoice using direct bank transfer.

Bank transfer payment is not automatically available for all orders. The option will only be enabled after the request has been reviewed and approved by CustomLink.

If paying by bank transfer, please allow 1–2 business days for funds to clear before your order is processed, dispatched or scheduled.

To request this option, please use the Bank Transfer Payment Request page.

Deep Dive Support may be paid by bank transfer where approved, but the booking is not confirmed until payment has cleared and the support time has been confirmed by CustomLink.

Availability is not guaranteed while payment is pending. If payment is not received in time, the requested session time may no longer be available.

If you want to avoid bank transfer delays, you may purchase a CustomLink Gift Card first and use the Gift Card to complete the Deep Dive Support booking instantly, provided the Gift Card balance is equal to or greater than the booking amount.

At this time, CustomLink does not offer credit accounts or buy-now-pay-later payment options.

All orders must be paid in full before processing, dispatch or scheduling.

Where applicable, customers and partners may request approval to pay by bank transfer instead.

Bank transfer payment is not the same as a credit account. Orders, dispatch, bookings and support sessions are not processed or confirmed until payment has cleared, unless otherwise agreed in writing.

For more information, please refer to Bank Transfer Payment Request.