Outside Brisbane, CustomLink can assist with system installation Australia-wide by planning, supplying and preparing the system, then supporting your local installer or electrical contractor.

See CustomLink in Action

What We Install

Alarm • CCTV • Intercom • Access Control • Gate Automation • Digital Signage • Integrated Security & Automation

We Install For

Residential • Retail • Commercial • Factory & Warehouse • New Builds • Renovations • System Upgrades

Installation Process

  • 1. Discuss Your Project


    We listen to your requirements and understand your property.

  • 2. Recommend a Suitable System

    CustomLink recommends suitable products, system design and support options for your project.

  • 3. Quote the Project

    You receive a quotation for equipment, installation and setup.

  • 4. Install & Configure

    We install, configure, test and commission the system.

  • 5. Handover & Support

    Training on completion and Free Standard Remote Support for CustomLink-supplied systems for the life of the product.

  • 6. On-Site Support & Warranty

    Free on-site warranty support during the applicable warranty period for CustomLink-installed systems.

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Why Professional Installation Matters

Proper installation helps improve:

Camera Positioning • Intrusion Detection • Wiring & Device Placement • System Integration • Ease of Use • Reliability • Future Upgrade Options

See Practical System Examples

Professional installation is not only about mounting devices. Good system design can help cameras, alarms, intercoms, gates, lighting, access control and automation work together properly.

View Examples by Property TypeExplore System Functions

Interested in Thermal Camera Early Warning?

Thermal cameras may help detect abnormal heat in selected homes, kitchens, warehouses, plant rooms and industrial sites before a problem becomes more serious.

View Thermal Camera Examples

Outside Brisbane or Using Your Own Contractor?

CustomLink can plan, supply and prepare your security or automation system, then support you and your security installer or electrical contractor through installation, configuration, testing and handover.

The intended result is the same: a properly selected, prepared and supported system. The main difference is who completes the physical installation.

View Australia-Wide Project Support

Installation Experience Across Property Types

CustomLink has supported security, automation and technology projects across homes, retail shops, gyms, factories, commercial sites and multi-site businesses.

  • Small Residential

    CCTV, alarm, intercom and gate automation planned during construction for a smaller residential property

  • Medium Residential

    CCTV, alarm, intercom and access planning during construction for a multi-unit residential development

  • Large Residential

    C-Bus lighting, Ness M1 security and automation, intercom and CCTV integrated during construction

  • Supermarket (IGA)

    CCTV, alarm and operational security for a busy supermarket

  • Supermarket (Fresco)

    Security, CCTV, PA, music and communication systems working together

  • Supermarket (Foodworks)

    Integrated CCTV and security for retail operations

  • 24 Hour Gym

    After-hours access control and security for members and staff

  • Commercial (Radiology)

    24-hour monitored alarm and CCTV across multiple sites, with centralised viewing through VMS

  • Large Industrial

    CCTV, access control and site security for a large industrial facility

  • Small Retail

    CCTV, alarm and digital signage for a customer-facing business

  • Town House

    CCTV connected over long distance using a wireless bridge

  • Acreage

    Long-distance CCTV coverage using a wireless bridge

Discuss Your Installation Project

You do not need to know the exact equipment or final system design.

Approximate quantities and general requirements are enough for CustomLink to prepare an initial estimate.
Tell us about your property, approximate budget, expected timeframe and the functions you may need.

View Security & Automation SolutionsCall 1300 122 520

Request a Security & Automation Initial Estimate

Thank You — Your Request Has Been Submitted

CustomLink has received your Security & Automation Initial Estimate Request.

We will review the information provided and prepare an initial estimate based on your requirements.

We may contact you if clarification is needed before preparing the estimate.

If you need to send additional plans, drawings, photographs or large files, email them to sales@customlink.com.au and include your name and the date the form was submitted.

A confirmation email has also been sent to the email address provided.

Step 1 of 9

Contact Details

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Please describe the property and its current stage. Include whether it is a house, townhouse, apartment, retail premises, office, warehouse, industrial site, medical premises, multi-tenant property or another type of property. Also include whether it is existing, under construction or being renovated, the number of storeys, approximate size, general layout and how the property is used.

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A budget between $5,000 and $10,000 is generally suited to a basic security system with limited automation or integration. It may also suit customers who want to start with the most important security functions, prepare for future expansion, or stage the project over time as their needs and budget develop. CustomLink can prepare the initial estimate around current priorities while allowing for future expansion where practical.

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CustomLink supplies, installs, configures and commissions suitable systems within the Brisbane service area.

CustomLink prepares compatible equipment before dispatch, including supported device configuration, mobile app setup where supported and testing core functions before shipping. Site-dependent settings and final installation work may still be required after delivery.

CustomLink prepares compatible equipment before dispatch and provides paid Deep Dive Remote Support for advanced setup, programming, installation guidance, walk testing, user training or troubleshooting.

CustomLink supplies the selected products without installation or pre-configuration unless separately requested.

A Security & Automation System can provide different alerts, notifications, reporting and programmed responses depending on the equipment selected and how the system is configured.

Available responses may include:

● Voice alerts
● Mobile app notifications
● Email notifications
● Alarm activation
● Reporting to a 24-hour monitoring centre where required
● Lighting control
● Operation of selected doors, gates or motors
● Displaying relevant cameras
● Other programmed actions

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Voice Alerts

Voice alerts are spoken announcements triggered by system events, status changes, commands or programmed responses.

They may be triggered by detection from compatible devices, the status of integrated equipment, lighting status, operation of a gate or motor, a command to unlock a door, or a signal received from another connected system or device.

The messages can tell occupants, staff or authorised people what is happening, provide reminders or warnings, confirm that an action has occurred, and help deter unwanted activity.

Speakers can be installed in selected indoor or outdoor locations. All enabled voice speakers play the same message.

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Preparing Your Initial Estimate

The following steps ask for approximate quantities and the main functions you may require for detection, CCTV, lighting, intercom, access control, motorised gates, doors and other integrated equipment.

The information provided in the following steps will be used to prepare an initial estimate.

Further discussion and confirmation of the final equipment types, positions, functions and programmed responses will only be required if you decide to proceed beyond the initial estimate.

Please provide approximate quantities for the areas, doors and gates where detection may be required.

Detection may be used to trigger an alarm, voice alert, lighting, notification, operation of selected doors, gates or motors, or another programmed response.

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Different detectors can perform different functions. Not every detector needs to trigger the same response.

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Please enter the approximate number of cameras required for each detection feature.

Different cameras may provide different detection and response functions.

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Camera detection can trigger one or more of the alerts, notifications and programmed responses introduced in Step 2.

Different cameras and detection areas can trigger different responses.

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Please provide available lighting-system details and select the lighting functions you may require.

Existing C-Bus lighting can be integrated where compatible. Conventional light switches may also be integrated using suitable hardware.

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Selected detectors can operate selected lights while sensor-light mode is enabled.

Sensor-light mode can be enabled automatically by schedule, system mode, programmed response or command. Different detectors can be enabled at different times—for example, selected detectors after sunset, additional detectors during night-time residential use, or different detector groups during retail trading hours, after-hours operation or business closing procedures.

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Please provide the approximate number of outdoor and indoor intercom stations required.

Intercom events can also trigger selected alerts, notifications and programmed responses introduced in Step 2.

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When the intercom is pressed, the system can turn selected lights on or trigger other programmed responses.

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Access control manages who can enter selected doors, gates or areas and when access is permitted.

Authorised access may use a PIN, card or fob, mobile credential, facial recognition or number plate recognition.

Access events can also trigger selected alerts, notifications, lighting and other programmed responses introduced in Step 2.

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Please provide the approximate quantity required for each access method. Different doors, gates, users or areas may use different access methods.

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Different users, doors, gates and areas can have different permissions, schedules and programmed responses.

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Please provide the approximate quantity of motorised gates, motorised garage doors or other motorised doors, and electric-lock doors or gates to be included or integrated.

These devices can work with access control, intercoms, detectors, cameras, lighting and other system functions.

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Unlocking, opening, closing or leaving a gate or door open can trigger selected alerts, notifications, lighting and other programmed responses introduced in Step 2.

Different gates and doors can have different responses.

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Please specify the equipment you want CustomLink to include in the supply.

For electric locks, include the type of door and the type of electric lock if known.

For gate motors, include whether the gate is a swing gate or sliding gate.

Additional Requirements

Please provide any other security, automation, integration or system requirements that have not been covered in the previous steps.

You may also upload plans, drawings, photographs or other supporting information that may help CustomLink understand the property and prepare the initial estimate.

Supporting Files

Upload any available plans, drawings, photographs or other supporting information. These can also be provided later.

Maximum file size: 20 MB per file.

For larger files, email them to sales@customlink.com.au and include the customer name and the date the form was submitted so the files can be matched to the request.

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    Review and Submit

    Please review your answers before submitting the form.

    CustomLink will use the information provided to prepare an initial estimate and may contact you if clarification is needed.

    Further discussion and confirmation of the final equipment types, positions, functions and programmed responses will only be required if you decide to proceed beyond the initial estimate.

    Looking for a Simpler or Entry-Level System?

    Not every customer needs a complete integrated package.

    Use the Buy menu to browse products by system.

    For selected online products, entry-level systems and Brisbane installation offers, visit the Current Promotions page.

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