What You Need to Know Before Purchasing

What You Need to Know Before Purchasing

Important Before You Buy

Most professional security and automation systems are not simple plug-and-play products.

Before purchasing, we recommend that you:

  • Review our Installation Tips if you plan to install the system yourself.
  • Use a suitably licensed and insured installer where required.
  • Consider adding Pre-Configuration where suitable.
  • Make sure you are comfortable following product manuals and CustomLink guidance if completing your own installation.

Professional installation can help ensure the system is installed safely, configured correctly and performs as intended.

Incorrect Installation Can Cause Issues

Incorrect installation, wiring or configuration may:

  • Affect system performance.
  • Reduce reliability.
  • Delay setup or final handover.
  • Affect warranty outcomes.

Always follow installation guidance, safety recommendations and manufacturer instructions.

Installation and licensing requirements may vary by state. Where required, your installer is responsible for holding the appropriate licences for the work they perform.

For more information, please refer to Licensing & Installation Compliance.

CustomLink Support

Customers who purchase CustomLink-supplied products receive ongoing remote support.

Pre-Sales Support

Before purchase, CustomLink can help with:

  • Product selection.
  • Suitability checks.
  • Compatibility guidance.
  • System options.
  • General project guidance.

Standard Remote Support

Eligible CustomLink-supplied systems include:

  • Free Standard Remote Support for CustomLink-supplied systems for the life of the product.

This may include:

  • Getting started.
  • App guidance.
  • Basic system use.
  • Minor configuration changes.
  • Troubleshooting CustomLink-supplied products.

Deep Dive Remote Support

For more complex or time-consuming work, paid Deep Dive Remote Support is available.

This may include:

  • Configuration or reconfiguration.
  • Integration.
  • Troubleshooting.
  • Guided installation support.
  • Walk test guidance.
  • User training.
  • Final setup assistance.

Deep Dive Remote Support may be available for CustomLink-supplied systems and suitable third-party systems.