What You Need to Know Before Purchasing


Important to Know Before You Buy

The majority of our products are not simple “plug-and-play.” For best results, we strongly recommend:

  • Reviewing our Installation Tips, if you plan to install the system yourself — or better yet, and highly recommended for safety, hire a licensed local electrician to install the system for you.
  • Purchasing products together with our Pre-Configuration Service, unless you have the necessary technical knowledge and feel confident following product manuals and our online resources.
  • Engaging a professional installer to ensure the system is installed safely, configured correctly, and performs at its full potential.

Important:

  • Incorrect installation, wiring, or configuration may affect system performance, reduce reliability, or void warranty coverage. For best results, always follow our setup guides and safety recommendations.
  • Installation requirements vary by state. In Queensland, some work may require a Security Equipment Installer Licence and/or a Security Adviser Licence. Please ensure your installer is appropriately licensed.

Our Free Support

We provide complimentary remote support to all customers:

Pre-Sales Support

  • We take the time to understand your needs, budget, and ideas.
  • Carry out a remote site inspection and/or review your building plans.
  • Provide advice and guide you through the product selection process.
  • Explain your monitoring options.

Technical Support

  • Entirely free for as long as you own the products you purchase from CustomLink
  • Includes troubleshooting and minor configuration adjustments to keep your system running smoothly.

Our Paid Support

  • For more complex requirements, we offer Remote Deep Dive Support — available whether you purchased your products from us or elsewhere.
  • Instead of having an installer on-site, our system integrators can:
    • Carry out complete configuration and programming.
    • Walk you through every stage of installation, including conducting a walk test and make adjustments.
    • Provide step-by-step training on system use.
    • All done remotely, saving you time and cost.

Related Information

Why CustomLink?

At CustomLink, we don’t just sell products — we customise solutions that are reliable and practical to your needs. We link the right systems for your business, home, and lifestyle, ensuring you get it right the first time.