What You Need to Know Before Purchasing

Important Before You Buy

Professional security and automation systems often require suitable planning, installation, configuration and testing before they are ready to use.

Before purchasing, consider which pathway best suits your project:

Full Installation in Brisbane • Australia-Wide Project Support • Installing It Yourself • Product Supply Only

CustomLink can help assess your requirements, recommend suitable products and explain the available support options before you purchase.

Choose Your Installation Pathway

Full Installation in Brisbane

CustomLink can plan, supply, install, configure, test and hand over the complete system.

View Brisbane Installation

Using Your Own Security Installer or Electrical Contractor

CustomLink can plan, supply and prepare the system, then support you and your contractor through installation, configuration, testing and handover.

This pathway is available Australia-wide.

View Australia-Wide Project Support

Installing the System Yourself

Review the Installation Tips and make sure you are comfortable following product manuals and CustomLink guidance.

Some work must be completed by an appropriately licensed trade where required.

View Installation Tips

Product Supply Only

This option is suitable when you or your contractor already understand the required products, compatibility, installation and setup.

CustomLink can still assist with product selection before purchase.

Navigate the Buy menu to view products by system, or visit Current Promotions for selected products, complete systems and Brisbane installation packages.

View Promotions

The products shown online are only a selected part of what CustomLink works with. Additional products and system options may be available for Brisbane installation, customised projects or online supply with support.

Installation Quality Matters

Incorrect installation, cabling or configuration may:

  • Affect system performance
  • Reduce reliability
  • Delay setup or final handover
  • Increase troubleshooting requirements
  • Affect future support or warranty assessment

Always follow manufacturer instructions, installation guidance, safety requirements and applicable licensing requirements.

Installation and licensing requirements may vary by state and by the type of work being completed.

Where licensed work is required, the person or business completing that work is responsible for holding the appropriate licence.

View Licensing & Installation Compliance

Pre-Configuration Before Dispatch

For suitable systems, CustomLink can prepare core functions before dispatch.

This may include:

  • Supported device configuration
  • Recommended settings
  • Firmware checks or updates
  • Mobile app setup where supported
  • Testing core functions before shipping

Site-dependent settings, network configuration, device positioning, analytics, integrations and final system logic may still need to be completed after installation.

View Pre-Configuration

CustomLink Support

Before Purchase

CustomLink can help with:

  • Product selection
  • Suitability checks
  • Compatibility guidance
  • System options
  • General project guidance
  • Choosing the appropriate installation pathway

Standard Remote Support

Free Standard Remote Support for CustomLink-supplied systems continues for the life of the product.

This may include:

  • Getting started
  • Mobile app guidance
  • Basic system use
  • Minor configuration changes
  • Troubleshooting CustomLink-supplied products

Deep Dive Remote Support

Paid Deep Dive Remote Support is available for more detailed or time-consuming work.

This may include:

  • Installation guidance
  • Configuration or reconfiguration
  • Programming
  • Integration
  • Detailed troubleshooting
  • Walk testing
  • User training
  • Final setup assistance

Deep Dive Remote Support may be available for CustomLink-supplied systems and suitable systems purchased elsewhere.

View Support Options

Need Help Before Purchasing?

CustomLink can help you choose suitable products, systems and project pathways before you place an order.

Call 1300 122 520Request a Callback
View Australia-Wide Project Support