Contact Support or Schedule a Callback

You can reach us by phone, email, or by using the contact form on our Contact Us page. Best of all, to ensure we never miss your call while assisting other customers, simply select the type of support you need below and schedule a callback at a time that suits you

Remote Presales Support

Our Remote Presales Support is 100% Free

No obligation. No cost. Just expert advice. From the comfort of your mobile or PC, we will:

  • Take the time to understand your needs, ideas, and budget.
  • Review your site or construction plans with you.
  • Recommend the right products and provide clear, upfront pricing.
  • Guide you through available monitoring options if required.

This way, you’ll have peace of mind upfront knowing exactly what you’re getting, how much it costs, and most importantly, which products and technologies best fit your needs — with zero obligation to buy.

We help you save time on research and avoid costly mistakes by ensuring your system is designed to truly match your requirements.

Remote Technical Support

Enjoy lifetime peace of mind with CustomLink. Our Remote Technical Support is completely free for as long as you own the products you purchase from us — ensuring you always have expert help at no extra cost..

When you use our Pre-Configuration Service before shipping, in most cases our Free Technical Support is all you will ever need.

Deep Dive Support

For more complex needs, our Deep Dive Support is available as a paid option. This service is ideal when you require assistance at any stage of installation, including:

  • Significant configuration changes to existing systems.
  • Advanced systems such as Ness M1 and Inception.
  • Setting up smart camera features such as thermal, facial recognition, number plate recognition, people counting, and other advanced event configurations.

Peace of Mind with Support Credit

Every Pre-Configuration Service comes with free Support Credit, which covers at least one Deep Dive Support session. This ensures you always have a backup option if you ever need advanced support.
Additional Support Credit is also available with other purchases.

Onsite Technical Support

Our on-site support is available exclusively for products installed by CustomLink (not applicable to products purchased online).

If we determine that your issue is covered under the product warranty and cannot be resolved over the phone, we will dispatch a qualified technician to your site — typically the next business day — to resolve the problem free of charge, under CustomLink’s standard or extended labour warranty. Please refer to our Warranty Policy for full details.

You can reach us directly via your installer’s mobile number or schedule a callback by selecting the Technical Support Service below.

Remote Deep Dive Support

Our Deep Dive Support is a paid remote service available for all customers, whether you purchased products from us or elsewhere.

Instead of requiring an installer on-site, we can remotely configure, program, and guide you through every step of the installation. This includes performing a walk test, making necessary adjustments, and showing you how to use your system.

When to Use Deep Dive Support

  • Significant configuration changes to existing systems.
  • Complex systems such as Ness M1 or Inception.
  • Advanced camera features: thermal, facial recognition, number plate recognition, people counting, and other smart event setups.
  • Any stage of installation where step-by-step professional guidance is required.

Free vs Paid Support

  • When using our Pre-Configuration Services, in most cases, our Free Technical Support is sufficient.
  • Deep Dive Support is recommended for more complex installations or specialised setup needs.

Peace of Mind with Support Credit

  • Every Pre-Configuration Service comes with free Support Credit, which covers at least one Deep Dive Support session.
  • Additional Support Credit is also offered on other purchases.
  • Your Support Credit balance can be checked at any time in your account.
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Centsys Sliding Gate D5 Smart Standard Motor Kit
Geoff Ibrahim
Centsys Sliding Gate D5

Team at Custom Link recently replacement Sliding Gate motor at my office. They recommended the Centsys D5 to us and provided us with a very completive price to supply and install the unit. The unit operates very smoothly and is considerably quicker than the unit that was replaced. Custom Link also installed keypad to open and close the gate for convenience when someone needs access after hours without a remote. I would recommend this unit for anyone looking to instal or replace sliding Gate Motor. Geoff