Popular Solutions

We go beyond selling products by delivering customised, reliable, and practical security solutions, backed by phone support from system integrators with over 10 years’ residential & commercial experience.

Residential

Retail

Factory

Commercial

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Why CustomLink?

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What Our Customers Say

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Residential

We offer tailored solutions to suit every home — from standard intercoms, alarms, CCTV, and gate motors to advanced, fully integrated automation systems. Our layered protection approach safeguards your property at every level: from the fence line and yard, to doors and windows, and finally, the interior of your home.

Our Most Popular Residential Solutions

Layered Protection

Our advanced systems secure your property in multiple layers — starting at your fence line, through your yard, outside doors and windows, and finally inside your home. Every detector is programmed to act instantly upon intrusion, triggering one or more automated responses such as:

  • Sounding sirens to deter intruders
  • Switching on lights for visibility and deterrence
  • Voice alerts announcing the detection area or device

This layered approach ensures your home is always one step ahead of potential threats, combining deterrence, detection, and instant response.

Door & Gate Monitoring with Smart Alerts

Stay in control of every entry point to your home. The system sends real-time voice alerts whenever a door or gate is opened, closed, or left open for too long — helping you maintain security, prevent accidents, and ensure your home is always protected.

Smart Intercom & Delivery Access

Communicate with delivery drivers through your intercom from anywhere in the world. With one tap, you can unlock gates or doors and temporarily disarm part of your home, allowing the delivery to be placed safely inside. Once the delivery person leaves, your system automatically rearms the area — ensuring both convenience and security.

Retail


We offer a comprehensive range of solutions — from standard CCTV systems to advanced features such as people counting, facial recognition, and AI-powered analytics. For added safety, our thermal detection cameras can identify potential risks early, such as an oven left on or overheating electrical equipment, helping detect costly fire hazards before they escalate.

Our Most Popular Retail Solutions

Smart Alarm & Power Management

Our standard alarm system goes beyond security — it gives you full control of your shop’s environment. From your mobile app, you can schedule or manually control lights and power points, helping you save energy, improve safety, and create the right atmosphere for your business at any time.

Digital Signage Made Easy

Boost your shop’s visibility and promotions with our digital signage solutions. Use your existing TVs, or choose from our wall-mounted or floor-standing displays to showcase offers, promotions, and pricing in a professional and eye-catching way. Best of all, there are no ongoing costs — just a one-time setup for unlimited flexibility.

Factory

Beyond security, our solutions help improve safety and productivity for everyone on-site

Our Most Popular Factory Solutions

Smart CCTV for Production & Safety

Our factory-grade CCTV systems do more than just monitor your production lines. They actively improve workplace safety by triggering alarms when personnel enter restricted or unsafe zones or when vehicles and staff approach blind spots. This helps prevent accidents, increases operational efficiency, and ensures a safer working environment.

AI-Powered Video Search

Save valuable time with our advanced AI search function. Instead of spending hours—or even days—scrubbing through CCTV footage, you can now locate incidents or individuals in just minutes. Simply type a keyword such as “red car”, “green shirt”, or “holding laptop”, and the system instantly scans your video archive to deliver accurate results. This not only boosts productivity but also strengthens your ability to respond quickly to safety, security, or operational events.

Number Plate Recognition (LPR) Cameras

Our advanced LPR cameras make vehicle access control seamless and secure. These systems automatically read and log license plates, allowing authorised vehicles to enter and exit without requiring swipe cards, PINs, or credentials.

  • Can be used independently for simple monitoring and logging.
  • Can be integrated with access control systems for automated gates and barriers.
  • Improve traffic flow and reduce bottlenecks at entry points.
  • Maintain a comprehensive record of vehicle movements for security and compliance purposes.

Auto-Tracking PTZ Cameras

Stay in control without lifting a finger. Our PTZ (Pan-Tilt-Zoom) cameras are equipped with intelligent auto-tracking that can automatically detect and follow a person or vehicle as they move through your premises.

  • Eliminates the need to switch between cameras manually.
  • Tracks subjects seamlessly across wide or complex areas.
  • Provides continuous, detailed footage for improved security oversight.
  • Perfect for factories, warehouses, and large outdoor areas where full coverage is essential.

Thermal Cameras

Go beyond traditional CCTV with thermal imaging technology that detects heat variations invisible to the naked eye. Thermal cameras provide:

  • Early warning detection of overheating equipment before it causes fires or shutdowns.
  • Support for preventative maintenance, helping identify faults in electrical, mechanical, or production equipment.
  • Increased safety and reliability, reducing risks for both people and operations.
  • Integration with alarms and monitoring systems for instant alerts when temperature thresholds are exceeded.

An essential solution for factories, warehouses, and high-risk environments where equipment reliability is critical.

Access Control Systems

Protect your facilities with smart access control designed for security, flexibility, and convenience. Our systems prevent unauthorised entry using PIN codes, swipe cards, biometric readers, or mobile credentials.

Key features include:

  • Remote management – create, update, or revoke access levels from any device.
  • Scalable control – secure a single door or an entire facility with layered permissions.
  • Audit & reporting – track who entered or exited, when, and where.
  • Workforce insights – use time-on-site data to support payroll and compliance needs.

Whether for factories, offices, or commercial buildings, access control provides complete control over your security while simplifying operations.

Commercial

Managing multiple tenants often results in fragmented systems, with each tenant installing their own alarm, CCTV, and access control systems. This quickly becomes costly and inefficient, requiring complete system upgrades when tenancies change.

Our Recommended Solutions

One integrated system for alarms, access control, and CCTV. Manage tenants easily and remotely.

  • A single, all-in-one alarm and access control system designed for commercial buildings.
  • Manage who, where, and when tenants can access — all from a mobile app or PC.
  • Integrate with CCTV, offering the option to grant tenants access to only the relevant cameras.
  • Simple tenant changes — when areas of occupancy shift, only the affected devices need adjustments via permissions, avoiding costly re-installs.
  • Remote support & management – we can make system updates and guide your electrician through any required physical changes.

For free expert advice, along with an obligation-free quote.

Our Expertise

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Why CustomLink?

Why CustomLink?

How It Works

How It Works

For free expert advice, along with an obligation-free quote.

  • Small Reidential

    Creating a modern home for the modern family

  • Medium Residential

    Secure, Visible, Smart

  • Large Residential

    Stay fully protected with intelligent security combined with smart automation to enhance your lifestyle

  • Supermarket (IGA)

    Improving safety, efficiency and productivity

  • Supermarket (Fresco)

    Include music, PA system, security cameras, telephone system with the alarm system… it’s all possible

  • Supermarket (Foodworks)

    Improving safety, efficiency and productivity

  • 24 Hour Gym

    Improving security and safety with key card access

  • Commercial (Radiology)

    Improving security and safety with key card access and 24 hour monitoring

  • Large Industrial

    Improving safety, efficiency and productivity

  • Small Retail

    Full package includes digital signage, website, alarm, CCTV

  • Town House

    Secure, Visible, Smart

  • Acerage

    Secure, Visible, Smart

For free expert advice, along with an obligation-free quote.

What Our Customers Say

  • John Jappe, National Masonry (Wacol & Biggera Waters)

    Lee Ngo of CustomLink is very understanding, especially when we request an additional camera to be installed as sometimes it can be in an awkward position. 

    The quality of Lee’s work is outstanding, and he is able to carry out the installation of cameras with ease.

    Lee has inherited the existing camera system that is on our site and is happy to sort out the kinks as we move forward.

    We look forward to the journey ahead as we transform our barely adequate system into a professional system.

  • Andrew, Kuraby

    I approached Lee at CustomLink to provide and install a high-quality home automation and security system for a single-story home that was to be built months down the line. 

    ​After a demonstration of the Clipsal CBUS and Ness M1 security system, I was very eager to have the system installed in my new home. 

    The system enabled complex functionality and capabilities such as complete control of any house light anywhere in the home utilising a central colour touchscreen, the ability to schedule the automatic illumination of house lights at different times of the day and also a voice security system that deters burglars with a vocal warning and alarm when detected. 

    Following the advice and guidance from Lee, appropriate agreements were made during contract negotiations with the commercial builder which permitted CustomLink to pre-wire the system during the frame stage of construction allowing considerable savings in installation costs. 

    Lee was able to accommodate all requests involving the supply, installation, and programming of the system promptly and efficiently while retaining the flexibility to keep all costs involved within a budget. 

    Thanks to Lee at CustomLink, the entire process to obtain a fully operational home automation and security system in a new home was simple and worry-free yet very thorough with a vast number of options to suit any home and budget.   

    I highly recommend the expertise of CustomLink for home automation and security especially for those looking to build a new home.

  • Ed & Deb, Helensvale

    We have used CustomLink for security system advice, installation and on-going assistance. 

    After looking at options with CustomLink, we decided to proceed with the Ness M1 security system, both internal (inside the house) and external systems (house perimeter) which we did in two stages. 

    The system provides all the aspects that we were wanting, including being able to have lights turn on/off when away and being able to ‘control’ things via the control panel and an App. 

    The CustomLink team is very professional, with Lee Ngo always there to answer our questions and make adjustments if we require. 

    They provide a personalised service. We highly recommend using CustomLink for all security and home automation.

  • Nader, Camp Hill

    We commissioned CustomLink to secure our residence.

    After providing a number of security options, they inspected the site to better understand any issues that may have impacted on the Works and kept us up to date with progress from start to finish.

    We found CustomLink to be prompt, reliable and committed to getting the job done properly.

    We would have no hesitation in working with CustomLink in the future.

  • Russ, Kangaroo Point

    We purchased a new home a few years ago with a NESS security system. The Ness system had not been installed or programmed properly.

    ​I met Lee from CustomLink at Greenworld Garden Centre where he had his display.  I spoke to him about our problem with the NESS Security System and asked if he could fix the problem we had.

    Lee came out to fix the system and also showed us all the other features the system had.

    A few months later we got Lee back to install security cameras. We are very happy with the system Lee installed and it works extremely well.  We can view the images on our phones if we are away.

    This month we got Lee back to upgrade our system. He has programmed our garage door onto the Ness System and has upgraded our system so that we can control everything from our phones.

    Lee did a great job, and nothing was too much trouble. He was prompt, made no mess, and everything works the way it should.  Lee also takes the time to explain how everything works and is only a phone call away if you need any advice.

    We highly recommend Lee, his work as well as his service.  We have recommended him to some friends and family who are very happy with his work.

  • Watbuilt Pty Ltd, Burbank

    My name is Lee Watt and my company is Watbuilt. I am a Brisbane builder; I have been a builder for over 35 years.

     As a builder, I get to work with a lot of contractors. Back in 2012 building our own home, we a C-BUS and a large security system fitted that wasn't working properly.

    ​At that point, we engaged another automation company to rectify the problem, but I was just wasn't happy the way they were handling the project.

    Then I found CustomLink, they successfully fixed the problem in a very short time. Since then I rely on CustomLink expertise not only on past projects but also for work that they are currently doing for me.

    I have also recommended CustomLink to friends who have thanked me for the great job that they did.

    I highly recommend CustomLink for their knowledge and experience as I have found nothing is too difficult for CustomLink over the years.

  • Linda, Sunnybank

    We were recommended by a friend to contact CustomLink for advice on the installation of a security camera system.

     We visited Lee at his showroom some months ago where he provided excellent guidance and in keeping with our budget.  The installation process was efficient and professional, and when a small warranty matter arose some months later his immediate attention to fixing the issue was impressive.

    We are totally satisfied with CustomLink’s professional approach and are most happy to recommend their services encompassing guidance, sales, installation and servicing along with the quality of their products. 

For free expert advice, along with an obligation-free quote.