Whether you install using your electrician, your preferred installer, or DIY, or you choose a full professional installation by CustomLink technicians in Brisbane, our process ensures professional results, system reliability, and long-term performance.

Below is the complete step-by-step breakdown for both pathways.

Your journey begins with a free, no-obligation consultation, where we take the time to understand:

• What you want to protect
• Your site layout and structure
• Your budget
• Your goals (security, convenience, automation, monitoring, remote access, etc.)
• Any unique challenges (pets, long driveways, fencing, multiple buildings, etc.)
• Whether the system will be installed by your electrician, preferred installer, or DIY

This ensures that from the very beginning, you receive the correct solution — not just “something that works,” but something designed for long-term reliability, usability, and performance.

A well-designed system starts with correct positioning and planning.

We assist you in identifying the best locations for cameras, sensors, intercoms, access control points, and automation devices.

Plan Review (recommended for all online orders)

You can:

• Email your building plans to us
• Or review your plans live together with a CustomLink expert using TeamViewer or screen sharing

Remote Site Inspection (Buy Online)

We offer remote inspection using:

• TeamViewer(similar to FaceTime)
• Video call walkthroughs
• Live photo/video sharing
• Live guidance from your yard, inside the building, or anywhere required

On-Site Inspection (Full Installation — Brisbane Only)

For full installations, we offer free on-site inspection after you approve the initial estimate (within approximately 5% variation).

This ensures completely accurate quotes and avoids unexpected costs.

Buy Online (Australia-Wide)

We help you choose the right combination of:

• Cameras (AI, ColorVu, ANPR, etc.)
• Alarms (Hikvision AxPro, Paradox, Ness M1, Inception, etc.)
• Intercoms
• Access control
• Gate automation
• Smart lighting & automation

This process is done live on our website so you see:

• The exact product
• The exact features
• Live comparisons
• Price differences
• Compatibility advice
  

You may:

• Save your cart
• Make changes later
• Return anytime
• Purchase with no pressure or obligation

Full Installation (Brisbane Only)

We prepare a customised quote.
After the estimate is approved, we arrange a free on-site inspection (if required) to finalise the design.

Monitoring Options (Both Paths)

For 24/7 professional alarm monitoring, we can:

• Explain the monitoring plans
• Show how they integrate with your system
• Help you choose the right monitoring level (self-monitoring vs bureau monitoring)

Buy Online

Simply confirm your order from your saved cart.

Shipping:

• Most orders WITHOUT Pre-Configuration ship next business day
• Orders WITH Pre-Configuration generally ship within 3 business days
• Larger systems (e.g., Ness M1, Inception) may require more time due to: Complex site requirements, Integration between multiple controllers, Advanced automation logic, and Large numbers of devices

If delays arise, you will be notified immediately.

Full Installation (Brisbane Only)

To confirm:

• Pay the deposit according to the quote terms
• We schedule your installation
• Remaining balance is paid according to the same quoted terms

Step 1. Professional On-Site Installation

Our technicians handle:

• Full configuration & bench testing
• All cabling & mounting
• All terminations
• Complete commissioning

Everything is included in your quoted price.

Step 2. Walk Test, Adjustments & Training

We conduct:

• A full site walk-through
• Testing of all devices
• Fine-tuning of coverage & settings
• On-site training for all users

The system is delivered fully operational and fully understood.

Install using your electrician, your preferred installer, or DIY.

Your installer handles the physical installation:

• Running cables
• Mounting cameras & devices
• Terminating cables
• Securing the control panel
• Installing switches, sirens, strobes, etc.

CustomLink handles the technical configuration.

Step 1 — Configuration & Bench Testing

Option 1 — DIY Configuration (Free)

You can configure and bench-test your own system.

If you get stuck:

• We provide free minor configuration adjustments
• Free troubleshooting
• Free guidance on any product purchased from CustomLink

For complete configuration or advanced programming, book a Remote Deep Dive Support session.

Option 2 — Pre-Configuration Service (Highly Recommended)

This is the fastest, most reliable, and most popular setup method.

We pre-configure and test:

• NVRs
• Cameras
• Alarm panels
• Intercoms
• Mobile apps
• Notifications
• AI features
• Network settings

Everything arrives ready to plug in and use.

Includes Support Credit covering at least one Remote Deep Dive Support session.

Step 2 — Cabling, Mounting & Termination

Your electrician, preferred installer, or DIY installer handles:

• Running network, power, and alarm cables
• Mounting devices
• Making terminations
• Ensuring safe, compliant installation

CustomLink can assist live via Remote Deep Dive Support:

• Best-practice wiring
• Correct polarity & termination
• Identifying cable ends
• Advising optimal camera angles
• Ensuring environmental stability (sunlight, water ingress, tampering risks)

Step 3 — Walk Test & System Adjustments

After physical installation, the system must be tested.

This includes:

• Motion zones
• AI triggers
• Camera coverage
• Alarm responses
• Siren/lighting automation
• Intercom functions
• Access control logic

If you want live assistance during this stage, book a Deep Dive session.

We will:

• Connect live via TeamViewer
• Test each device
• Optimise settings
• Confirm performance

Step 4 — Training

You can:

• Use manuals
• Watch videos
• Or book a Deep Dive training session
  

Training may include:

• App navigation
• Playback
• Notifications
• Arming/disarming
• Rules & schedules
• Multi-location control
• User management

All products purchased from CustomLink include free lifetime remote support.

This covers:

• Minor configuration adjustments
• Basic troubleshooting
• Quick “how-to” guidance
• Notification & app assistance

For advanced configuration or integration work, customers may use their Support Credit or purchase Deep Dive sessions.

Available only for systems installed by CustomLink.

If a warranty issue cannot be resolved remotely, we dispatch a technician — often the next business day — free under your labour warranty.

Buy Online: via Remote Deep Dive (charged per session unless covered by Support Credit)
Full Installation: free if included in your quote, otherwise charged

Buy Online:

• Free remote troubleshooting
• If a product is faulty, we arrange a return for replacement or repair under the manufacturer’s warranty
  

Full Installation (Brisbane):

• Diagnostic performed remotely
• If needed, we dispatch a technician to repair or replace the product on-site
• Free within the warranty period (labour + product)