Whether installation is completed by your electrician, preferred installer, a CustomLink Partner, DIY, or by CustomLink in Brisbane, the process is designed to keep projects clear, predictable, and easy to hand over.

Buy Online (Australia-Wide)

Installation can be completed by:

• Your Electrician
• Your Preferred Installer
• A CustomLink Partner
• DIY

CustomLink helps with system selection, setup, testing, and final checks.

Full Installation (Brisbane Only)

CustomLink manages the project from planning through installation, final setup, handover, and warranty support.

We start with a free consultation to understand your site, goals, budget, and preferred installation pathway.

This includes confirming whether installation will be completed by:

• Your Electrician
• Your Installer
• A CustomLink Partner
• CustomLink

This helps ensure the system is designed correctly from the beginning.

We help determine suitable locations for cameras, sensors, intercoms, and other devices.

We can review plans remotely, or arrange an on-site inspection for Brisbane full installations.

Partners and installers can be included in this process where required.

We guide product selection, compatibility, and system design.

• Buy Online Customers can build and save their system on the website
• Brisbane Full Installations receive a detailed quote

This stage helps ensure the selected system is suitable for installation, setup, and support.

• Buy Online: Confirm your order from your saved cart
• Full Installation: Approve the quote and schedule installation

Where applicable, pre-configuration may extend preparation time for larger or more advanced systems.

CustomLink manages:

1. Final Project Confirmation
   Scope, design, and installation schedule are confirmed before preparation begins.
2. Pre-Configuration (Where Applicable)
   Bench setup, firmware updates, and initial programming.
3. Installation and On-Site Setup
   Physical installation and on-site setup adjustments where required.
4. Final Setup & Testing
   System power-up, testing, optimisation, and final checks.
5. User Training & Handover
   Training is delivered once the system is stable and verified.
6. On-Site Warranty Support
   Post-handover support pathway.

The system is delivered fully operational.

Installation is completed by your electrician, preferred installer, a CustomLink Partner, or DIY.

CustomLink helps with:

• System Selection
• Setup Guidance
• Testing
• Final Checks

This helps installers and partners complete projects with technical support behind them, without CustomLink taking over the installation.

The installer remains the primary client contact unless otherwise requested.

Warranty for Buy Online systems is generally Back-to-Base, unless installed by CustomLink under a separate installation agreement.

Available options may include:

• DIY Configuration With Guidance
• Pre-Configuration Before Shipping
• Remote Deep Dive Support For Final Setup Or Advanced Assistance

After installation and final setup, we can assist with:

• System Verification
• Coverage Adjustments
• App Setup
• User Training

Live assistance is available via Deep Dive Support where required.

All CustomLink-supplied systems include lifetime remote support for:

• Minor Adjustments
• Basic Troubleshooting
• App Assistance

Advanced configuration and integration can be completed through Deep Dive Support.

On-site technical support is available in Brisbane where applicable.

Support is available to both customers and installers working with CustomLink-supplied systems.

CustomLink operates as a technical backbone behind the installer, not a replacement.

Support and warranty follow the installation pathway used.

Buy Online Systems

CustomLink-supplied systems include lifetime standard remote support for minor adjustments, app assistance, and basic troubleshooting, including systems that are outside warranty.

Product warranty is generally Back-to-Base, unless the system was installed by CustomLink under a separate installation agreement.

Brisbane Full Installation

Systems installed by CustomLink include the applicable product warranty, on-site labour warranty, and remote diagnosis. Where required, on-site attendance may be arranged in accordance with the relevant warranty terms.

For full details, please refer to the Warranty Policy, Support Scope & Service Guide, On-Site Installation Terms & Conditions, and Licensing & Installation Compliance, where applicable.