Remote Support Disclaimer

By utilising CustomLink’s technical or remote support services, whether paid or provided for free, you (on behalf of your­self and/or the legal entity you represent) agree:

• When you allow a remote connection to your devices, such as your mobile, computers, security, or any other systems, 

• You will give CustomLink’s or its affiliates’ or subcontractors’ support personnel access to and control over your devices so that they can perform the requested work.

• To accept full responsibility for any changes to your devices’ contents or system settings.

• To remain by your devices throughout the remote support sessions.

• To close any confidential files you may have worked on, and ensure a valid backup of any data and applications has been made before the remote support session.

• That there is no guarantee of security or privacy on the internet, and CustomLink offers no guarantee or warranty (express or implied) that this service will be secure or private outside the security provided by using the remote support tool or software such as Splashtop SOS software, Hikvision software, ELK RP software, etc.

• To comply with all reasonable directions of the support personnel.

• The remote support session may be cut short, delayed, rescheduled, and/or terminated due to matters outside our control.

• Although CustomLink will use its best endeavours to perform the requested, due to the nature of some technical issues, it may not be possible to resolve your particular problem via remote support.

• CustomLink does not warrant that the technical support will meet your needs or requirements, be fit for your purposes, or be error-free. The remote session is provided at your sole risk and not to hold CustomLink (on behalf of itself, its affiliates, its subcontractors and their officers and employees) responsible or liable for any direct, indirect, incidental, consequential, or special damages, compensations, fees or costs more than the total value of this remote support session.