We provide Remote Support Australia-Wide and On-Site Support in Brisbane for all professional security, automation, and control products listed on our website — plus many other systems used in our installed and customised projects.

Example: Clipsal C-Bus Lighting System
We support programming of relays, dimmers, light switches, fan controllers, shutter relays, SHAC controllers, and integration with the Ness M1.

Remote Programming Requirements:

• You must have either a USB PC interface or an SHAC connected to the C-Bus system.
• Note: Touchscreens are long obsolete and not supported due to end-of-life status.

Integration Support

• Low-Level Integration: Linking system inputs/outputs directly with gate or garage motors and conventional light switches.
  → All 240 V work must be performed by a licensed electrician.
• High-Level Integration: Linking systems through dedicated hardware/software platforms.

We regularly support products not listed on our website.

If your product isn’t listed:

1. Please email us: support@customlink.com.au
   Include your name, phone number, and a detailed description of the issue, along with the product name and model.
2. Or: Purchase a 30-minute Remote Deep Dive Support session to speak directly with our support team.

If you’re located in Brisbane, you may also request On-Site Support for a hands-on visit.

Yes.

We offer Remote Support Australia-wide and On-Site Support within Brisbane for many compatible systems, including systems purchased elsewhere.

We may be able to assist with:

• Configuration
• Fault Finding
• Optimisation
• User Training

Support availability depends on the system type, condition, and the information available at the time of assessment.

We use many additional products for custom installations that may not appear online.

If you need something not listed, simply request a quote, and we’ll confirm if we can supply and support it.