Deep Dive Support

Our Remote Deep Dive Support service provides full installation assistance — as if we’re right there at your site, but remotely via phone and apps.

This service is available for all customers, even if you purchased your products elsewhere. It corresponds with the “Remote Deep Dive Add-On” mentioned on our Home Page Installation Options.

During your live Deep Dive session, we can:

• Configure, program, and test your system step by step.
• Perform walk tests, verify device operation, and fine-tune cameras or sensors — with your or your installer’s assistance for all on-site physical tasks.
• Train you on app features, event triggers, and advanced automation.
• Provide hands-on assistance with complex integrations.

Common Use Cases

• Advanced control panel programming (e.g. Ness M1, Inception)
• Smart camera functions such as Thermal Detection, Facial Recognition, Number Plate Recognition (LPR), and People Counting
• Complex site-specific automation setups
• Any situation where professional step-by-step remote guidance is required

Important: The customer or installer must be present throughout the session to perform any physical adjustments, walk tests, or confirmations as instructed.