Contact and Book Support

Contact and Book Support

Book a free phone consultation session

    • This session first allows us to understand your needs, budget, and ideas. Then take the necessary steps below.

    • Step 1

      Carry out a remote site inspection and/or go through your building plans.

    • Step 2

      Give you advice and guide you through the product selection process.

    • Step 3

      Go through 24-hour monitoring options if you require the service

    • To book a free 15-minute phone consultation session, click on the ticket below, and it will take you to a booking page with all the instructions you need to make the booking and prepare for support. If you're already familiar with the system, simply click on the Booking Calendar.

    Book a free remote troubleshooting support session

      • If you have issues with any products purchased from CustomLink, whether bought online or installed by CustomLink. Our remote troubleshooting support service is lifetime-free.

      • For support with products that we installed

        Please call 07 3879 6839, email support@customlink.com.au, or contact Lee Ngo directly on his mobile. Alternatively, you can book online by clicking on the TROUBLESHOOTING ticket below.

        Suppose we determine your product problem is covered by the product warranty and cannot be resolved over the telephone. A technician will be dispatched to arrive on-site, typically the next day, to fix the issues free of charge within CustomLink’s standard and extended labour warranty period. Please refer to our warranty for more information.

      • For remote support with products that you bought online

        Click on the TROUBLESHOOTING ticket below, and it will take you to a booking page with all the instructions you need to make the booking. If you're already familiar with the system, simply click on the Booking Calendar.

      Technical support

        • For remote technical support, such as configuration, installation (check out our installation tips), training on products purchased from us or elsewhere. Click on the ticket below, and it will take you to a booking page with all the instructions you need to make the booking and prepare for support. If you're already familiar with the system, simply click on the Booking Calendar.
        Based on 4 reviews
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        G
        Centsys Sliding Gate D5 Smart Standard Motor Kit
        Geoff Ibrahim
        Centsys Sliding Gate D5

        Team at Custom Link recently replacement Sliding Gate motor at my office. They recommended the Centsys D5 to us and provided us with a very completive price to supply and install the unit. The unit operates very smoothly and is considerably quicker than the unit that was replaced. Custom Link also installed keypad to open and close the gate for convenience when someone needs access after hours without a remote. I would recommend this unit for anyone looking to instal or replace sliding Gate Motor. Geoff