Before & After Puchase Support

  • Whether you are looking for a fully installed system or a system to install yourself, we offer the same professional range of products and all the necessary support to help you get it right the first time.

  • With full install systems, we provide you with the products and complete a professional installation, including training. We handle your product's warranty onsite and provide on-site support if your product has issues. Our limitation is that our on-site and full-installation services are available only to customers in Brisbane.

  • When purchasing online products, we ship the products to you, and you are responsible for installation and training. Your product's warranty is back-to-base. If you have any issues with our products, we will assist you with troubleshooting remotely, free of charge, for the life of the product.

  • Below is a breakdown of our support for buying online and fully installed systems.

Initial Enquiry: Free Phone Consultation

  • Step 1

    Take the time to understand your needs, budget, and ideas.

  • Step 2

    Review your building plans and/or conduct a remote site inspection.

  • Step 3

    Give you advice and guide you through the product selection process.

  • Step 4

    Go through 24-hour monitoring options if you require the service.

Estimates & Quotes

  • Buy Online

    Estimates and quotes can be provided free of charge upon request. On-site inspection is not available.

  • Full Install

    Estimates and quotes can be provided free of charge upon request. Some quotes require an on-site inspection, which is also free of charge provided you have approved the estimate.

Installation

  • A typical install involves three stages: (1) Configuration & Bench Test, (2) Cabling, Mounting and Termination, and (3) Walk Test. Check out our installation tips.

  • Buy Online

    Not included.

  • Full Install

    Included.

  • When buying online, you can book technical support to remotely guide you through all the stages of installation or just configuration. Depending on the system, they can also remotely configure it to meet your needs. Remote configuration for a basic alarm or CCTV system requires between one and three 15-minute support sessions. You can also request a quote for your products to be preconfigured, including setting up the mobile app, before shipping. This saves you time and ensures your products are correctly configured.

Training

  • Buy Online

    Not included.

  • Full Install

    Included

After Purchase - Warranty Support

  • Buy Online

    The warranty is back-to-base. Refer to our warranty for more information.

  • Full Install

    The warranty is handled on-site. Refer to our warranty for more information.

After Purchase - Product Issues

  • Buy Online

    We provide free remote troubleshooting support for the life of the product, which includes minor configuration adjustments, if you encounter any issues with our products.

  • Full Install

    We are only a phone call away if you have any issues. We will visit your site to fix them free of charge within CustomLink’s standard and extended labour warranty period. Please refer to our warranty

After Purchase - Upgrades

  • Buy Online

    Free of charge for phone consultation and quotes.

    For configuration changes, you can book technical support.

  • Full Install

    Free of charge for phone consultation and quotes.

    Minor remote configuration is free of charge.
Based on 4 reviews
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Centsys Sliding Gate D5 Smart Standard Motor Kit
Geoff Ibrahim
Centsys Sliding Gate D5

Team at Custom Link recently replacement Sliding Gate motor at my office. They recommended the Centsys D5 to us and provided us with a very completive price to supply and install the unit. The unit operates very smoothly and is considerably quicker than the unit that was replaced. Custom Link also installed keypad to open and close the gate for convenience when someone needs access after hours without a remote. I would recommend this unit for anyone looking to instal or replace sliding Gate Motor. Geoff