Before & After Purchase Support

  • Whether you are seeking a fully installed system or a system to install yourself, we provide the same professional range of products along with all the support you need to get it right the first time.

  • Fully Installed Systems (Brisbane only)

    We supply the products, complete a professional installation, and provide hands-on training. Your product warranty is handled onsite, and if any issues arise, we provide on-site support at no additional cost within the warranty period.

  • Online Purchases (Australia-wide)

    Products are shipped directly to you, and installation and training are your responsibility. Product warranties are back-to-base; however, we provide free remote troubleshooting and technical support for the life of the product.

Initial Enquiry: Free Phone Consultation

  • We begin every project with a no-obligation consultation to ensure you receive the right solution from the start.

  • 1. Understand Your Needs

    We take the time to learn about your requirements, budget, and ideas.

  • 2. Review Plans / Site Inspection

    We review your building plans and, if required, conduct a remote site inspection.

  • 3. Product Selection Guidance

    We provide expert advice and guide you through choosing the most suitable products.

  • 4. Monitoring Options

    If you require 24-hour monitoring, we walk you through the available options.

Estimates & Quotes

  • Buy Online

    • Free estimates and quotes available upon request.
    • On-site inspection is not available.

  • Full Install

    • Free estimates and quotes available upon request.
    • Some quotes require an on-site inspection, which is also free of charge once you have approved the estimate.

Installation

  • A typical install involves three stages: (1) Configuration & Bench Test, (2) Cabling, Mounting and Termination, and (3) Walk Test. Check out our installation tips.

  • Buy Online

    • Installation not included.
    • Option to book our Deep Dive Support to guide you remotely through any or all stages of installation.
    • Remote configuration for a basic alarm or CCTV system usually requires 1–3 support sessions (15 minutes each).
    • You can also request a pre-configuration service before shipping, including setting up your mobile app. This saves time and ensures your products arrive ready to use.

  • Full Install

    All three stages of installation are fully included, along with professional training at handover.

Training

  • Buy Online

    • Training not included.
    • Option to book our Deep Dive Support to guide you remotely through learning how to use your system.

  • Full Install

    Training is fully included as part of the installation handover.

After Purchase - Warranty Support

  • Buy Online

    The warranty is back-to-base. Refer to our warranty for more information.

  • Full Install

    The warranty is handled on-site. Refer to our warranty for more information.

After Purchase - Product Issues

  • Buy Online

    • Free lifetime technical support for all products purchased from CustomLink.
    • Includes help with troubleshooting and minor configuration adjustments if issues arise.
    • Warranty is back-to-base (products must be returned for repair/replacement).

  • Full Install

    • We are just a phone call away.
    • If your issue cannot be resolved over the phone, a technician will visit your site to fix the problem free of charge within CustomLink’s standard and extended labour warranty period.
    • Please refer to our warranty policy for full details.

After Purchase - Upgrades

  • Buy Online

    • Free of charge for phone consultations and quotes.
    • For configuration changes, you can book our Deep Dive Support service.

  • Full Install

    • Free of charge for phone consultations and quotes.
    • Minor remote configuration adjustments are provided free of charge.
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Centsys Sliding Gate D5 Smart Standard Motor Kit
Geoff Ibrahim
Centsys Sliding Gate D5

Team at Custom Link recently replacement Sliding Gate motor at my office. They recommended the Centsys D5 to us and provided us with a very completive price to supply and install the unit. The unit operates very smoothly and is considerably quicker than the unit that was replaced. Custom Link also installed keypad to open and close the gate for convenience when someone needs access after hours without a remote. I would recommend this unit for anyone looking to instal or replace sliding Gate Motor. Geoff