Read Me Before Purchase
Important to Know Before You Buy
The majority of our products are not simple “plug-and-play.” For best results, we strongly recommend:
- Reviewing our Installation Tips, if you plan to install the system yourself — or better yet, and highly recommended for safety, hire a licensed local electrician to install the system for you.
- Purchasing products together with our Pre-Configuration Service (or those that come with free support credit), unless you have the necessary technical knowledge and feel confident following product manuals and our online resources.
- Engaging a professional installer to ensure the system is installed safely, configured correctly, and performs at its full potential.
Important:
- Incorrect installation, wiring, or configuration may affect system performance, reduce reliability, or void warranty coverage. For best results, always follow our setup guides and safety recommendations.
- Installation requirements vary by state. In Queensland, some work may require a Security Equipment Installer Licence and/or a Security Adviser Licence. Please ensure your installer is appropriately licensed.
Our Free Support
We provide complimentary remote support to all customers:
Pre-Sales Support
- We take the time to understand your needs, budget, and ideas.
- Carry out a remote site inspection and/or review your building plans.
- Provide advice and guide you through the product selection process.
- Explain your monitoring options.
Technical Support
- Entirely free for as long as you own the products you purchase from CustomLink
- Includes troubleshooting and minor configuration adjustments to keep your system running smoothly.
Our Paid Support
- For more complex requirements, we offer Remote Deep Dive Support — available whether you purchased your products from us or elsewhere.
- Instead of having an installer on-site, our system integrators can:
- Carry out complete configuration and programming.
- Walk you through every stage of installation, including conducting a walk test and make adjustments.
- Provide step-by-step training on system use.
- All done remotely, saving you time and cost.
Related Information
Why CustomLink?
At CustomLink, we don’t just sell products — we customise solutions that are reliable and practical to your needs. We link the right systems for your business, home, and lifestyle, ensuring you get it right the first time.
Let customers speak for us
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Very happy with this camera, Lee installed this camera at our workplace quite some time ago and it has worked flawlessly, Professional installation. Well worth the money
Team at Custom Link recently replacement Sliding Gate motor at my office. They recommended the Centsys D5 to us and provided us with a very completive price to supply and install the unit. The unit operates very smoothly and is considerably quicker than the unit that was replaced. Custom Link also installed keypad to open and close the gate for convenience when someone needs access after hours without a remote. I would recommend this unit for anyone looking to instal or replace sliding Gate Motor. Geoff
Lee and the Team at Custom Link have been our go to company for all our security and access needs both business and home. Recently we needed to install new sliding gate opener to our office premises. Lee provided a very competitive rate to supply and install a replacement motor. We needed the work done urgently to maintain security and access to office carpark. Work was completed within a couple of days of us accepting the quote and the job was completed same day. We would highly recommend Lee and the Team at Custom Link. Geoff SMS Finance