Read Me Before Purchase
The majority of the products we offer are not plug-and-play. Therefore, we strongly recommend
- Check out our Installation Tips.
- Buying products together with our preconfiguration service or those that come with free support credit
- Hiring professionals to install them, unless you have the necessary knowledge and can install them yourself using the manuals provided with the products and from our store
Our free services
- Phone consultations to help you select the right products for your needs
- Deep Dive Remote Troubleshooting by phone and PC, which includes minor configuration when you encounter issues with our products for the life of the product.
- Support Credit, which you can use to pay for our Remote Technical Support and Pre-configuration Services.
Our paid services
- Deep Dive Remote Technical Support, which includes guiding you through all stages of installation, configuring your products by connecting to them directly or via your PC, and training on using our products.
- Pre-configuration Services, which include configuring your products before shipping, and you only need to connect the devices and use.
For more information, please refer to the topics below:
- Before and after support
- Contact and book support
- Support Credit
- Pre-configuration Service
- Request a quote
