K&P Paid Support & Pre-Configuratiom Services

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PAID SUPPORT & PRE-CONFIGURATION SERVICES

This page lists Paid Deep Dive Support and pre-configuration services available from CustomLink.

Pre-configuration helps prepare selected systems before dispatch so that, for many systems, they can be ready to use once installed and connected.

Paid Deep Dive Support is available for customers who need more detailed remote technical support, configuration, troubleshooting, training or project-specific setup assistance.

Service Selection Guidance

Choose the service that matches what you need.

For pre-configuration, choose the service that matches the system type and size you are purchasing.

For Deep Dive Support, choose the support time required for more detailed remote technical support.

If you are not sure which service is suitable, please call 1300 122 520 or submit a Request a Callback before purchasing.

Deep Dive Support

For customers who need more detailed remote technical support, such as configuration, system checks, troubleshooting, integration, user training, or support for suitable systems purchased from elsewhere.

This service may apply to many different types of systems, depending on product suitability and support scope.

Alarm Pre-Configuration Service

Prepare your compatible alarm system before dispatch, including supported device configuration, mobile app setup where supported, and testing core functions before shipping.

This service helps reduce on-site setup time and prepares the system for installation and final setup.

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CCTV Pre-Configuration Service

Prepare your compatible CCTV system before dispatch, including supported device configuration, mobile app setup where supported, and testing core functions before shipping.

This service helps reduce on-site setup time and prepares the system for installation and final setup.

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Intercom Pre-Configuration

Prepare your compatible intercom system before dispatch, including supported device configuration, mobile app setup where supported, and testing core functions before shipping.

This service helps reduce on-site setup time and prepares the system for installation and final setup.

More Products & Custom Solution Options

CustomLink offers pre-configuration and setup options for some systems that are not listed on this page.

For systems such as Ness M1, Inception, video management systems, wireless bridge setups, larger systems, customised systems or other project-specific requirements, pre-configuration may need to be quoted based on the system and setup required.

Need help choosing the right service?

Choosing the right pre-configuration or support service is important.

If you are not sure which service to choose, please call 1300 122 520 or submit a Request a Callback before purchasing.

Call 1300 122 520Request a Callback