Manufacturer Warranty Guide
Last updated: 23 March 2026
This page provides a general guide to manufacturer warranty periods for selected products supplied by CustomLink.
Warranty periods may vary depending on the specific product, supplier updates, and manufacturer policy changes.
Final warranty handling, claim approval, and warranty eligibility remain subject to CustomLink’s Warranty Policy, manufacturer assessment where applicable, and the terms applying to the specific product supplied.
Where a manufacturer’s published warranty period differs from this guide, the manufacturer’s current published position and the product supplied will apply.
Unless otherwise stated, warranty handling is generally provided on a Back-to-Base basis.
Manufacturer Warranty Periods
Manufacturer Warranty Periods
| Product/Brand | Manufacturer Warranty (months) | Product/Brand | Manufacturer Warranty (months) |
| Batteries | 6 | Ness | 24 |
| Dahua | 36 | Panasonic | 36 |
| Centsys | 24 | Paradox | 24 |
| FAAC | 24 | Takex | 36 |
| Hikvision | 36 | TP-Link | 36 |
| HiLook | 36 | ||
| Inner Range | 24 | ||
| Hanwha | 36 |
For full claim handling, freight, replacement pathways, and warranty limitations, please refer to the Warranty Policy.