Manufacturer Warranty Guide

Last updated: 23 March 2026

This page provides a general guide to manufacturer warranty periods for selected products supplied by CustomLink.

Warranty periods may vary depending on the specific product, supplier updates, and manufacturer policy changes.

Final warranty handling, claim approval, and warranty eligibility remain subject to CustomLink’s Warranty Policy, manufacturer assessment where applicable, and the terms applying to the specific product supplied.

Where a manufacturer’s published warranty period differs from this guide, the manufacturer’s current published position and the product supplied will apply.

Unless otherwise stated, warranty handling is generally provided on a Back-to-Base basis.

Manufacturer Warranty Periods

Manufacturer Warranty Periods

Product/Brand Manufacturer Warranty (months) Product/Brand Manufacturer Warranty (months)
Batteries 6 Ness 24
Dahua 36 Panasonic 36
Centsys 24 Paradox 24
FAAC 24 Takex 36
Hikvision 36 TP-Link 36
HiLook 36

Inner Range 24

Hanwha 36

For full claim handling, freight, replacement pathways, and warranty limitations, please refer to the Warranty Policy.