Read Me Before Purchase
Important to Know Before You Buy
The majority of our products are not simple “plug-and-play.” For best results, we strongly recommend:
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Reviewing our Installation Tips.
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Purchasing products together with our Pre-Configuration Service (or those that come with free support credit).
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Engaging a professional installer — unless you have the necessary technical knowledge and are confident to install using the product manuals and our online resources.
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Our Free Support
We provide complimentary remote support to all customers:
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Pre-Sales Support
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We take the time to understand your needs, budget, and ideas.
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Carry out a remote site inspection and/or review your building plans.
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Provide advice and guide you through the product selection process.
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Explain your monitoring options.
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Technical Support
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Free for the life of the products purchased from CustomLink.
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Includes troubleshooting and minor configuration adjustments to keep your system running smoothly.
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Our Paid Support
For more complex requirements, we offer Remote Deep Dive Support — available whether you purchased your products from us or elsewhere.
Instead of having an installer onsite, our system integrators can:
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Carry out full configuration and programming.
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Walk you through every stage of installation.
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Conduct a walk test and make adjustments.
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Provide step-by-step training on system use.
All done remotely, saving you time and cost.
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Related Information
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Why CustomLink?
At CustomLink, we don’t just sell products — we customise solutions that are reliable and practical to your needs. We link the right systems for your business, home, and lifestyle, ensuring you get it right the first time.
Let customers speak for us
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Very happy with this camera, Lee installed this camera at our workplace quite some time ago and it has worked flawlessly, Professional installation. Well worth the money
Team at Custom Link recently replacement Sliding Gate motor at my office. They recommended the Centsys D5 to us and provided us with a very completive price to supply and install the unit. The unit operates very smoothly and is considerably quicker than the unit that was replaced. Custom Link also installed keypad to open and close the gate for convenience when someone needs access after hours without a remote. I would recommend this unit for anyone looking to instal or replace sliding Gate Motor. Geoff
Lee and the Team at Custom Link have been our go to company for all our security and access needs both business and home. Recently we needed to install new sliding gate opener to our office premises. Lee provided a very competitive rate to supply and install a replacement motor. We needed the work done urgently to maintain security and access to office carpark. Work was completed within a couple of days of us accepting the quote and the job was completed same day. We would highly recommend Lee and the Team at Custom Link. Geoff SMS Finance