FAQ What Remote Support options does CustomLink offer?

CustomLink provides two main types of Remote Support:

Standard Remote Support is complimentary for CustomLink-supplied systems and is designed for general support, app assistance, minor adjustments, basic troubleshooting and help using an already operational system.

Paid Deep Dive Remote Support is used for more detailed, complex or time-consuming technical work, including advanced setup, configuration, programming, integration, final setup, extended troubleshooting, AI camera setup, VMS, access control, Ness M1, Inception and suitable third-party systems.

For full support scope and limits, please refer to our Support Scope & Service Guide.