FAQ When is Paid Deep Dive Remote Support required?
Paid Deep Dive Remote Support may be required when the work goes beyond Standard Remote Support.
This may include:
- Full setup from factory default
- Final setup after installation
- Advanced programming
- Reconfiguration
- Integration work
- AI camera setup or fine-tuning
- Network configuration beyond minor adjustments
- Router, port forwarding or VLAN changes
- Extended troubleshooting
- Dedicated user training
- Support for suitable systems not supplied by CustomLink
Deep Dive Remote Support must be purchased as support time and scheduled with CustomLink.