Read Me Before Purchase
Important to Know Before You Buy
The majority of our products are not simple “plug-and-play.” For best results, we strongly recommend:
- Reviewing our Installation Tips, if you plan to install the system yourself — or better yet, and highly recommended for safety, hire a licensed local electrician to install the system for you.
- Purchasing products together with our Pre-Configuration Service (or those that come with free support credit), unless you have the necessary technical knowledge and feel confident following product manuals and our online resources.
- Engaging a professional installer to ensure the system is installed safely, configured correctly, and performs at its full potential.
Important:
- Incorrect installation, wiring, or configuration may affect system performance, reduce reliability, or void warranty coverage. For best results, always follow our setup guides and safety recommendations.
- Installation requirements vary by state. In Queensland, some work may require a Security Equipment Installer Licence and/or a Security Adviser Licence. Please ensure your installer is appropriately licensed.
Our Free Support
We provide complimentary remote support to all customers:
Pre-Sales Support
- We take the time to understand your needs, budget, and ideas.
- Carry out a remote site inspection and/or review your building plans.
- Provide advice and guide you through the product selection process.
- Explain your monitoring options.
Technical Support
- Entirely free for as long as you own the products you purchase from CustomLink
- Includes troubleshooting and minor configuration adjustments to keep your system running smoothly.
Our Paid Support
- For more complex requirements, we offer Remote Deep Dive Support — available whether you purchased your products from us or elsewhere.
- Instead of having an installer on-site, our system integrators can:
- Carry out complete configuration and programming.
- Walk you through every stage of installation, including conducting a walk test and make adjustments.
- Provide step-by-step training on system use.
- All done remotely, saving you time and cost.
Related Information
Why CustomLink?
At CustomLink, we don’t just sell products — we customise solutions that are reliable and practical to your needs. We link the right systems for your business, home, and lifestyle, ensuring you get it right the first time.
