You do not need to know the exact equipment or final system design. Approximate quantities and general requirements are enough for CustomLink to prepare an initial estimate.
Further discussion and confirmation of the final equipment types, positions, functions and programmed responses will only be required if you decide to proceed beyond the initial estimate.
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Security & Automation Features Explained
Detection, Status and System Triggers
A Security & Automation System can respond to detection, a status change, a command, a signal from connected equipment, or the result of a previous action.
Compatible devices and integrated systems can provide information that allows the system to respond automatically.
Possible triggers may include:
● Door, gate and window status
● Indoor or outdoor motion detection
● Camera person or vehicle detection
● Restricted-area detection
● Facial recognition
● Number plate recognition
● Abnormal heat detection
● Temperature, water-level or water-flow changes
● Intercom or access-control activity
● Lighting or other integrated-equipment status
● Scheduled times or system modes
● Commands from a keypad, mobile app, remote control or connected system
● Confirmation that an action has completed
● Detection that an action has not completed
● Detection that equipment remains open, unlocked, running or in another unexpected state
One trigger can activate one or more programmed responses. Different triggers can also produce different responses depending on the area, time, system mode, equipment status or programmed conditions.
Example — Completed Action
A gate closes successfully after authorised access.
The system may confirm completion, update the gate status and continue with the next programmed action.
Example — Incomplete Action
A gate is commanded to close but remains open.
The system may play a voice reminder, send a notification or trigger another programmed response.
Example — One Trigger, Multiple Responses
An outdoor detector or camera detects a person approaching the property.
The system may turn on selected lights, play a voice warning and send a notification.
Programmed Actions
A single trigger can start one action, multiple actions or a programmed sequence.
Programmed actions can occur together with alerts as part of the same response.
Possible programmed actions may include:
● Turn selected lights on or off
● Open, close, lock or unlock selected doors or gates
● Operate selected motors
● Display the relevant camera automatically
● Arm or disarm selected alarm areas
● Activate sirens, warning lights or other connected equipment
● Start another programmed system response
The programmed actions used may depend on the time, schedule, security mode, area, equipment status, programmed conditions or the result of a previous action.
Example — Authorised Arrival
An authorised person or vehicle is recognised.
The system may open the gate, disarm the selected area, turn on arrival lighting and provide a confirmation alert.
Example — Incomplete Action
A gate is commanded to close but remains open.
The system may play a voice reminder, send a notification and trigger another programmed response.
Alerts and Notifications
A single trigger can activate multiple alerts and programmed actions at the same time.
Possible alerts and notifications may include:
● Voice alerts
● Mobile app notifications
● Email notifications
● Siren activation
● Staff, occupant, family or carer alerts
● Reporting to a 24-hour monitoring centre where required
● Confirmation that a programmed action has completed
● Warning that a programmed action has not completed
● Status reminders for doors, gates, motors or other integrated equipment
Alerts can be triggered directly by detection, status changes, commands or the result of a programmed action.
The alerts used may also change according to the time, schedule, security mode, area, equipment status or programmed conditions.
Example — Early Warning
A camera or detector identifies activity outside the property.
The system may play a voice warning, send a mobile app notification and activate selected sirens if required.
Example — Programmed Action Confirmation
An authorised vehicle is recognised and the gate opens successfully.
The system may provide a voice alert or mobile app notification confirming that the programmed action has completed.
Example — Status Reminder
A gate, door or other integrated device remains open.
The system may play a voice reminder, send a notification and trigger another programmed action.
Voice Alerts
Voice alerts are spoken warnings, reminders and status messages played through connected speakers.
They may be triggered by detection, status changes, commands, programmed actions or the result of an action.
They can inform occupants or staff, confirm that an action occurred, provide reminders or help deter unwanted activity.
They may provide:
● Early warnings
● Security warnings
● Status announcements
● Left-open reminders
● Automatic arming warnings
● Abnormal-temperature warnings
● Confirmation that a programmed action has occurred
Voice alerts can be used inside or outside the property to inform occupants or staff, provide reminders or help deter unwanted activity. The detailed speaker behaviour depends on the final system design.
Alarm, Intrusion and Safety Detection
Different detectors can trigger different alerts and programmed actions.
Detection and Monitoring
● Indoor and outdoor detection
● Door and gate monitoring
● Restricted-area detection
● No-motion detection
● Detection of continued or additional activity
● Detection that a door or gate remains open
Programmed Actions
● Arm or disarm selected alarm areas
● Use different Away, Stay, Night or After-Hours modes
● Automatically arm by schedule or no activity
● Automatically disarm for authorised access
● Escalate the response when additional activity is detected
● Turn selected lights on
● Play voice alerts or reminders
● Activate selected sirens
● Send notifications
● Trigger other programmed actions
Example — Residential Early Warning
An outdoor detector identifies activity near the house.
The system may turn on selected lights and play a voice warning. If activity continues or another detector is triggered, it may activate selected sirens and send notifications.
Example — Business Auto Arm
No activity is detected after closing, or the programmed closing time is reached.
The system plays an auto-arm warning and then arms the selected areas if the process is not cancelled.
CCTV Detection and Integrated Responses
Compatible cameras can detect selected people, vehicles, activity or abnormal heat and trigger alerts or programmed actions.
Detection Functions
● Person and vehicle detection
● Restricted-zone detection
● Number plate recognition
● Facial recognition
● People counting
● Thermal and abnormal-heat detection
Programmed Responses
● Display the relevant camera automatically
● Turn selected lights on
● Play a voice alert
● Activate selected sirens
● Send a notification
● Alert selected occupants, family members or staff
● Open an authorised gate, garage door or selected door
● Trigger other programmed actions
Example — Recognised Vehicle
An authorised vehicle approaches the property.
The system recognises the number plate and may open the selected gate or authorised access point.
Example — Abnormal Heat
A thermal camera detects unusual heat from a motor, switchboard, charger, refrigeration equipment or cooking appliance.
The system may provide a voice alert, notification or another programmed response.
Lighting Integration and Automation
Selected lights can respond to detectors, cameras, schedules, commands, security modes and other integrated equipment.
Lighting can also operate in a sequence. For example, when Light 1 turns on, Light 2 or another integrated device can turn on. When Light 2 or that device changes status, additional lights or integrated equipment can then turn on or off.
Sensor-light modes, scenes and selected lighting responses can operate differently by time, area, event, system status or the result of a previous action.
Possible functions include:
● Sensor lighting when motion is detected
● Scheduled sensor-light modes for selected detectors
● Pathway lighting when leaving
● Arrival lighting after dark
● Away lighting to make the property appear occupied
● Selected lighting during alarm events
● Scheduled lighting scenes
● Lighting linked to Away, Stay, Night or After-Hours mode
Sensor-light mode can be enabled automatically by schedule, programmed response, command or security mode. Different detector groups can operate at different times, such as residential night use, retail trading hours, business closing procedures or commercial after-hours operation.
Example — Residential Night Mode
Selected detectors operate normal lighting after sunset. Additional detectors operate low-level hallway, kitchen or bathroom lighting during a programmed night mode.
Example — Retail Closing Procedure
At closing time, selected lighting changes to after-hours operation, selected areas become sensor-light zones and the security system begins its scheduled arming process.
The lighting examples also cover arrival, leaving, away lighting, alarm lighting and scheduled scenes.
Intercom Integration
An intercom can detect visitor activity and work with cameras, lighting, gates, doors and other programmed functions.
Detection and Events
● Intercom button pressed
● Visitor detected at an entry point
● Gate or door status associated with the intercom
● Delivery or visitor access request
Programmed Responses
● Display the relevant camera automatically
● Turn selected lights on
● Send a notification
● Play a voice alert
● Allow an authorised person to release the selected gate or door
● Disarm the approved delivery or visitor area
● Re-arm the approved area after access is completed
● Provide controlled visitor or delivery access
● Trigger other programmed actions
Example — Visitor Arrival
A visitor presses the intercom at the gate.
The system may display the relevant camera, turn on selected fence, pathway or entrance lights and send a notification.
An authorised person can then speak with the visitor and release the selected gate or door.
Example — Controlled Delivery Access
A delivery person requests access through the intercom.
An authorised person may release the selected gate or door and temporarily disarm only the approved delivery area.
After the delivery is completed, the gate or door can close and the selected area can re-arm where suitable equipment and safety controls are provided.
Access Control
Access control manages who can enter selected doors, gates or areas and when access is permitted.
Authorised or flagged access can trigger multiple actions and alerts, including unlocking, alarm disarming, lighting, gate operation and notifications.
Access methods may include:
● PIN
● Card or fob
● Mobile credential
● Facial recognition
● Number plate recognition
● Intercom release
Possible functions include:
● Different permissions for different users
● Scheduled access
● Working-hours and after-hours access
● Temporary visitor or delivery access
● Separate tenant permissions
● Automatic alarm disarming
● Gate or door operation
● Lighting responses
● Flagged credential or access alerts
Example — Staff Entry
An authorised staff member presents a card, fob or mobile credential.
The door unlocks and the selected alarm area disarms according to that person’s permissions.
Example — Restricted Area
A staff member is authorised to enter the main workplace but not a management, medicine-storage or plant room.
The system permits access only to the approved areas.
Motorised Gates, Doors and Electric Locks
Compatible gates, existing motorised doors and electric locks can work with access control, intercoms, detectors, cameras and lighting.
Monitoring and Detection
● Door or gate open or closed status
● Locked or unlocked status
● Motor operating or stopped status
● Gate or door left open
● Gate or door fails to close or lock
● Authorised or unauthorised access event
Programmed Actions
● Open or close a selected gate or door
● Lock or unlock a selected electric lock
● Disarm the approved area for authorised access
● Re-arm the approved area after access is completed
● Turn selected lights on or off
● Play a voice alert or reminder
● Send a notification
● Trigger another programmed action
● Automatically close or lock where supported and safe
Example — Authorised Arrival
An authorised credential, recognised person or recognised vehicle is detected.
The system may open the selected gate, unlock the approved door, disarm the authorised area and turn on selected lights.
Example — Gate Left Open
A gate remains open longer than the programmed period.
The system may play a voice reminder, send a notification and trigger another programmed action.
Other Integrations and Automation
Other compatible equipment and property systems can also be integrated.
They may respond to schedules, commands, detection, system modes or the status and result of other programmed actions.
Examples include:
● C-Bus lighting
● Motorised blinds or curtains
● Audio and video systems
● CCTV display or automatic event pop-up
● Irrigation
● Water pumps
● Water-level or water-flow monitoring
● Temperature monitoring
● Other compatible equipment or site processes
Example — Irrigation
A rain sensor, moisture sensor or schedule controls selected irrigation zones.
Example — Audio or Video Response
A programmed system event turns on selected audio, changes a display input or automatically shows the relevant CCTV camera.
Examples by Property Type
These examples are intended to help you identify functions that may be relevant to your property. They are not fixed packages.
Collapsible content
Homes and Townhouses
Earlier Detection and Deterrence
Outdoor cameras or detectors identify activity before someone reaches the house.
Selected lighting and voice alerts activate, with sirens or notifications used if activity continues.
Everyday Automation
When leaving, the system may arm, check selected doors or gates and operate pathway lighting.
When returning after dark, authorised disarming may operate selected access points and arrival lighting.
Abnormal Heat Detection
A thermal camera can detect unusual heat from electric vehicle charging, cooking equipment, an iron or other selected equipment.
Earlier warning may allow someone to investigate before the condition causes equipment damage, property damage or develops into a possible fire.
The system may provide a voice alert, mobile app notification or another programmed response.
Apartments and Multi-Residential Properties
Apartment Entry
An intercom allows residents to speak with visitors, view the entrance and release the selected entry door.
Shared Access
Residents use cards, fobs or mobile credentials for common entrances, while plant rooms, storage areas and other restricted spaces remain limited to authorised users.
Abnormal Heat Detection
Thermal cameras may monitor selected common areas, plant rooms or electrical areas for unusual heat from charging equipment, switchboards or other compatible equipment.
Earlier warning may help building staff arrange maintenance before equipment fails, causes damage or develops into a possible fire.
The system may alert building management or other authorised people.
Retail Shops, Pharmacies and Service Businesses
After-Hours Protection
Cameras and detectors monitor entrances, rear areas, stock rooms or other selected zones.
Voice warnings, lighting, sirens and notifications respond according to the event.
Staff and Flagged Access
Staff access is controlled by credential, area and schedule.
A flagged credential or recognised person may trigger a staff alert.
Abnormal Heat Detection
A thermal camera can detect unusual heat from cooking equipment, refrigeration equipment, chargers, switchboards or other electrical equipment.
Earlier warning may allow staff to arrange maintenance, reduce equipment damage, protect stock and respond before the condition develops into a possible fire.
The system may provide a voice alert, staff notification or another programmed response.
Offices and Commercial Premises
Opening and Closing
Authorised morning access unlocks selected doors and disarms approved areas.
After business hours, lighting, access and alarm functions change according to the programmed closing procedure.
Separate Areas
Different staff groups receive access only to the offices, floors or rooms required for their work.
Abnormal Heat Detection
A thermal camera can detect unusual heat from charging equipment, switchboards, electrical equipment or other selected equipment.
Earlier warning may help authorised staff arrange maintenance before equipment fails, causes property damage or develops into a possible fire.
The system may provide a notification, voice alert or another programmed response.
Warehouses and Distribution Facilities
Loading and Restricted Areas
Cameras and detectors monitor loading areas, vehicle zones and restricted locations.
Voice warnings, flashing lights or staff notifications can activate when programmed activity is detected.
After-Hours Escalation
Initial detection activates lighting and a voice warning.
Continued activity may escalate to sirens, notifications, camera display or monitoring-centre reporting.
Abnormal Heat Detection
A thermal camera can detect unusual heat from forklifts, battery chargers, motors, switchboards, refrigeration equipment or other plant equipment.
Earlier warning may support preventative maintenance, reduce equipment or stock damage and allow staff to respond before the condition becomes more serious or develops into a possible fire.
The system may provide a voice alert, staff notification or another programmed response.
Factories and Industrial Sites
Restricted or Unsafe Areas
Compatible cameras and detectors identify people entering forklift, machinery or other restricted zones.
The system may activate a warning light, voice message or staff notification.
Thermal Warning
Thermal cameras can monitor motors, machinery, batteries, switchboards and other plant equipment for unusual heat.
Earlier warning may support preventative maintenance, reduce breakdowns and equipment damage, and allow staff to respond before the condition develops into a possible fire.
The system may provide a voice alert, notification or another programmed response.
Medical Centres and Professional Practices
Controlled Staff Access
Credentials control entry to staff areas, treatment rooms, administration areas or medicine storage.
Opening and Closing
Authorised access disarms selected areas during opening.
After closing, the system may arm by schedule or no activity and alert authorised people to unexpected access.
Abnormal Heat Detection
A thermal camera can detect unusual heat from refrigeration equipment, charging equipment, switchboards or other electrical equipment.
Earlier warning may allow authorised staff to arrange maintenance, reduce equipment or property damage and respond before the condition develops into a possible fire.
The system may provide a notification, voice alert or another programmed response.
Acreage and Large Residential Properties
Longer-Distance Detection
Suitable cameras or thermal cameras monitor driveways, fence lines and distant approaches.
The system may activate lighting, local warnings, sirens or notifications closer to the occupied buildings.
Gate and Vehicle Access
Recognised vehicles can operate the gate, while flagged or unexpected vehicles trigger an alert.
Multi-Tenant Commercial Properties
Shared System
One integrated system manages common entrances, shared areas, cameras and selected automation functions.
Separate Tenant Permissions
Each tenant receives access only to authorised doors, areas and times, while common areas remain centrally controlled.
Abnormal Heat Detection
Thermal cameras may monitor selected common areas, plant rooms or electrical areas for unusual heat from switchboards, chargers or other compatible equipment.
Earlier warning may help building management arrange maintenance before equipment fails, causes damage or develops into a possible fire.
The system may alert building management or other authorised people.
Important Information
The examples above show what may be possible with compatible equipment and suitable integration.
The final equipment types, quantities, installation requirements and programmed functions will depend on the property, existing systems, electrical and network requirements, safety controls and the confirmed project scope.
Further discussion and confirmation will only be required if you decide to proceed beyond the initial estimate.
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